Daevon Clarke

Customer Service Representative

Wilmington, DE 19802

ad1x5j@r.postjobfree.com

+1-302-***-****

Experienced Guest Service Representative who is able to achieve goals, quotas and work on special projects when necessary. Adept at understanding customers first and exceeding company goals. I access the ability to work well as part of a team and individually. Diligent and dedicated to accomplishing tasks efficiently and in a timely manner, specializing in customer needs. Authorized to work in the US for any employer

Work Experience

Front Desk Agent

The Quoin Restaurant - Wilmington, DE

May 2023 to August 2023

responsible for maintaining a clean, comfortable and inviting environment for assisting guests who were checking in and out of the property. Take reservations calls and cancellations for the restaurant . took the opportunity to sign our new guests up as new guest members Created reservations in person and over the telephone while multitasking.

Night Auditor/Guest Service Agent

The Embassy Suites - Philadelphia, PA

September 2022 to July 2023

over night auditing observing stats and accounts,balancing reports from the previous day's shifts. using accounting and customer service skills to assist guests in person and over the telephone, Answer airport calls and direct shuttle bus to gusts pickup.

Front Desk Supervisor

The Homewood Suites by Hilton - Wilmington, DE

September 2020 to September 2022

welcome our guests with exceptional service, while maintaining a clean, comfortable and inviting environment. This position I was responsible for assisting guests who were checking in and out of the property. I took the opportunity to sign our new guests up as new active members. Created reservations in person and over the telephone while multitasking. Bellman/Valet

Hotel DuPont - Wilmington, DE

October 2019 to March 2020

• carried mail and luggage up to 50 lbs

• Performing for or working directly with the public

• Greet guests with a warm welcomes.

• volunteer banquets

• Offer Guests carry out service.

Education

High School Diploma

Howard High school of Technology - Wilmington, DE

August 2008 to May 2012

Skills

• Customer Service (7 years)

• Guest Service (5 years)

• Front Desk, positive attitude, using communication and interpersonal skills (5 years)

• Phone Etiquette, multitasking, assisting guests with reservations over the phone and in perosn (4 years)

• 10 key typing, Microsoft word (5 years)

• Administrative Experience

• Office Management, assist with sales to occupy meeting space guests. (3 years)

• POS, cash handling skills, credit and debit functions, issue guest refund (5 years)

• Accounts Receivable

• Assistant Manager Experience (2 years)

• Multi-line Phone Systems

• Night Audit (2 years)

• Valet Parking

• Auditing (2 years)

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