General Manager Customer Service
Resume:
Farooq Mirza **** Highland Park Dr. Charlotte, NC 28269
Phone: 704-***-****
E-mail: **********@*******.***
Objective:
To obtain a challenging and responsible position in the field of Restaurant Management. To Maximize and acquire new and creative knowledge concerning cost and labor in growth-oriented company where talented managers are dictated to their own futures based on their performances.
Qualifications Summary:
Restaurant General Manager with extensive experience developing food service teams and operational procedures to achieve the highest standards in customer service for fast/casual dining venues. Effectively manages food and labor costs, budgeting, scheduling, and auditing procedures to meet corporate objectives. Trains and manages staff on proper food preparation and presentation, comprehensive products knowledge, and courteous and professional behavior with guests to help build repeat business and store profitability.
Staff Training & Development * P&L Management * Budget & Labor Specifications Health & Safety Guideline * Process Improvement * Cost Reduction * Theft Control Auditing & Compliance * Corporate Reporting * Inventory Management
Experience & Accomplishments
March 12, 2021- Tasty Hut
March 4, 2023 DBA Pizza Hut (Apex)
General Manager
Responsible for the restaurant’s day to day running according to all Policies and Procedures. Consistent supervision of two Shift Managers to ensure that all aspects of the business. Responsible for budgets and financial reporting on weekly and monthly basis to ensure set target where meet on the P&L’s of restaurant. Watch and manage all the financial and capital spending within the set vendor for the unit. Increases the sales average 8% every month of the year.
June 16, 2018- Star Enterprise DBA Bojangles June 30, 2019 Bojangles #609
General Manager
Responsible for the restaurant’s day to day running according to all Policies and Procedures. Consistent supervision of Asst. Manager, Two Shift Managers and 20 employees to ensure that all aspects of the business are met. Define employee functions and keep individuals on task. Responsible for the budgets and financial reporting of weekly and monthly basic to ensure set target where meet on the P & L’s of restaurant. Watch and manage all the financial and capital spending within the set vendors.
Promoted catering services in-store promotion by catering staff offering free samples to promote services.
December 2014 Bojangles Corporation June 15, 2018 Bojangles #609
General Manager
Responsible for employee evaluation, training, P&L and scheduling.
Trained shift managers on operational procedures according to corporate guidelines.
Increased customer loyalty by 15% to achieve high ranking in region of corporate stores. Enhance teamwork, professionalism, and product knowledge of staff to build base of 35% repeat customers.
Increase sales by 20% by ensuring freshness of ingredients and the highest levels of customer service, professional practices, strong product knowledge, cleanliness, and safety.
Promoted “always say Yes” approach to relationship-building between staff and guests, providing personalized, responsive service to create a quality experience and repeat business.
“A” standing from the health department for maintaining a safe and clean
environment for patrons and staff.
January 2011- Carolinas Best Sales, LLC December 2013 Sales Manager
Responsible for the management and sales growth according to all Policies and Procedures. Consistent supervision of all employees. Responsible for budgets and financial reporting on weekly and monthly basis to ensure set target where meet on the P & L of the company. Watch and manage all the financial and capital spending within the set vendors for the unit and increase the sales average 7% every month of the years.
July 2004 - JEMB Clark Acquisition LLC December 2010 DBA Burger King #624
General Manager
Responsible for the restaurant’s day to day running according to all Policies and Procedures. Consistent supervision of Asst. Manager and Four Shift Managers to ensure that all aspects of the business. Responsible for budgets and financial reporting on weekly and monthly basis to ensure set target where meet on the P&L’s of restaurant. Watch and manage all the financial and capital spending within the set vendor for the unit.
Increases the sales average 15% every month of the year.
Promoted catering services through in-store promotions by catering staff offering free samples to promote services.
Received awards for increasing sales, customer service, and while providing highly personalized yet professional service.
Consistently passed quarterly audits for compliant operations and “A” standing from the health department for maintaining a safe and clean environment for patrons and staff.
May 1999 - El Rancho Foods Inc.
July 2004 DBA Taco Bell, KFC, & Pizza Hut
General Manager
Responsible for employee evaluation, training, P&L and scheduling.
Trained shift managers on operational procedures according to corporate guidelines. Consistent supervision of two Asst. Manager and three Shift Manager to ensure that all aspects of the business both financial and operational where meet. Responsible for budgets and financial reporting on day to day to ensure set target where meet on the P & L’s of restaurant. Also, overseeing all recruiting of shift management for the restaurant in addition to all financial and capital spending within the set vendor for the unit.
Received awards for increasing sales, customer service, and while providing highly personalized yet professional service.
Consistently passed quarterly audits for compliant operations and “A” standing from the health department for maintaining a safe and clean environment for patrons and staff.
Increasing the sales by almost 20% within three months.
Education:
Graduated from Hillside High School, Hillside, New Jersey Kean University of New Jersey, Union, New Jersey
B.S. Degree – Economic Business Management Minor in - Business Management
Reference:
Furnished upon request
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