Human Resources Customer Service

Apr **** - Current

Homestead, FL

Nov **** - Apr 2014

Miami, FL

Shafonda Taylor

Professional Summary

Dedicated Personnel Coordinator with 5 years of experience combining management and customer service expertise in Personnel and Front End Services. Skills

Personnel and Human Resources English Language

Active Listening Customer and Personal Service

Critical Thinking Coordination

Judgment and Decision Making Time Management

Complex Problem Solving

Experience

Personnel Coordinator

Walmart

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Schedule or conduct new employee orientations.

Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Confer with management to develop or implement personnel policies or procedures. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.

Conduct reference or background checks on job applicants. Analyze employment-related data and prepare required reports. Customer Service Manager

Walmart

Issue receipts, refunds, credits, or change due to customers. Count money and audit money drawers.

Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

1660 SE 29TH STREET APT 205, HOMESTEAD, FL 33035

ad1x2h@r.postjobfree.com

Ph: 786-***-****

Feb 2009 - Sep 2009

Miami, FL

Jun 1992

Miami, FL

Answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Supervise others and provide on-the-job training.

Cash checks for customers.

Cashier

Kmart

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Education

High School Diploma: General

Miami Killian Senior High School

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