Customer Service Representative
Resume:
JERMILSON BUENSUCESO CRUZ
Contact No. +639*********
E-mail Address: *********@*****.***
OBJECTIVES:
Seek to work in an environment that will challenge me further, while allowing
me to contribute to the continued growth and success of the organization. Obtain a
position that will provide me the ability to apply my skills and work experience to a
growing industry. Look forward to working with a company that promotes quality
products and services, with my qualifications that can help to do so.
WORKING EXPERIENCED:
2022-2023: Beverly Cafe
Restaurant Supervisor
scheduling restaurant staff and delegating tasks.
hiring, training, and managing restaurant staff,
ordering food, alcohol, and cleaning supplies.
supervising the preparation, display, and delivery of food and drinks.
ensuring prompt and friendly customer service.
2021 - 2022: G 42 Health care Biogenic Laboratory
Data Encoder
● Ensuring data is accurate before entering into relevant data base
● Interpreting data on paper and translating it digitally
● Proofing and editing data
2020 - 2021: Provis Khidma Proprietorship
Customer service representative
● Answering questions about company's products and services
● Handling guest complaint
● Perform basic administrative reception duties
● Arranging Transportation and excursions upon visitors request
2019 – 2020: VXI Philippines/ PAYPAL
Customer Service Representative
● Manage all forms of financial transactions.
● Facilitates financial transactions.
● Handling dispute and claims.
● Providing product and service information.
2018-2019 : Teleperformance
Customer Service Representative
Respond to incoming calls from the customers
Take their orders, answer questions and inquiries,
Troubleshoot problems, provide information
Handling complaints
2015 - 2017: Vox Cinema
Cinema Associate cum In-charge
● Greeting customers, printing tickets, answering
questions about the film and show timings.
● Sell tickets and refreshments
● Supervise front of the house staff
2012 – 2015: BumKungZung Kitchen
Restaurant Supervisor
● Work alongside a team and oversees the overarching aspects of the
restaurant which include cleaning of all areas including front and back
of the house
● Ensuring smooth operation of activities in the restaurant and
maintaining relationships with customers.
2010 – 2012: Chilis International Restaurant, UAE
Cook cum trainor
● Ensure ingredients and final products
are fresh
● Follow recipes including measuring
weighing and mixing ingredients
● Bake,grill,steam and boil meats,
vegetables,fish, poultry etc.
● Present,garnish and arrange final dishes
2008- 2010: Youthopia Media Philippines
Field Supervisor
● Acting as the main point of
communication between the main field
and the office
● Managing the work schedules and Time
cards for all field staff
● Providing leadership to on site staff
EDUCATIONAL ATTAINMENT:
Tertiary Education :
Bulacan Polytechnic College
Bulihan Malolos City, Bulacan Hotel and Restaurant Services -2008
Secondary Education :.
Mayor Ramona S. Trillana High School
Hagonoy, Bulacan
-2001-2005
Primary Education :.
Mercado Elementary School
Hagonoy, Bulacan
-1995-2001
PERSONAL INFORMATION:
Date of Birth : June 14, 1988
Place of Birth : Hagonoy, Bulacan
Gender : Male
Age : 35
Civil Status : Married
Religion ; Catholic
Citizenship : Filipino
Height : 5’8”
Name of Spouse : Rechel Ann Rivera Cruz
Name of Children : Anslegh Jermaien
Ably Joemson
Arjade Jimrel
Anwyll Jan
Aishi Jadea
Father’s Name : Gregorio Cruz Sr.
Mother’s Name : Milagros Cruz
Language / Dialect : English / Arabic
REFERENCE:
Sreejith Muraledharan
Cinema Manager, VOX Cinema
I hereby certify that the above information given is true and correct to the
best of my knowledge and belief.
Applicant Signature
Contact this candidate