Help Desk Active Directory
Resume:
David Agbeviadey
*********@******.***
.
Education and Certifications:
CompTIA A+ Certification: NPower NJ – November 2019
CompTIA IT Fundamentals Certification: NPower NJ - November 2019
Technical Skills & Software:
Hardware
Help Desk
Networking
Database
Software
Service Management
Infrastructure
Linux
Basic Security
Troubleshooting
Applications
Windows
Professional & Technical Experience:
Cooper Man Barnabas/Beth Israel
Desk support October17,2022- February 14, 2023
Technical Troubleshooting
Hardware Configurations
Software Installs
Problem Diagnosis
Phone & Online Support
Client/Server Models
Preventive Maintenance
User Training/Support
Complaint Handling
Ranstad Zt System January 2020-Febuary 2020
Knowledge in Operating System, PC & Laptop Hardware, and Application
Exploring Server Administration – Active Directory
Interpreting Windows CLI commands
Basic troubleshooting on Windows OS
It Fundamentals Apprentice
Npower Technical Training Academy September 2019 – May 4, 2020
Nationally recognized nonprofit for Veterans and Young adults. 16-week classroom instruction & 7-week internship with companies such as KPMG, Deloitte, Gadget Software, TD Ameritrade, Citi, E&Y, and Prudential. The program is designed to launch tech careers and transform lives.
Knowledge in Operating System, PC & Laptop Hardware, and Application
Overview on networking concepts such as OSI Model, TCP, TCP/IP, Ports
Exploring Server Administration – Active Directory
Interpreting Windows CLI commands
Basic troubleshooting on Windows OS
Software and Database development
Security threat escalation and best practices
Logistics and Package Procurement
Newark International Airport June 2018 – October 2018
Served as Logistics and Package Procurement Lead for Newark International Airport, Task consist of making sure all packages are marked properly, secured and ultimately makes it to its intended destination in addition to providing logistic solutions.
Headed Inventory Loss reduction and accountability project resulting in 20k of Logistics department savings.
Ensuring all stores in Newark International Airport are continuously outfitted with inventory from supply chain deliveries.
REFERENCE UPON REQUEST
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