Customer Service Supply Chain

Jianying Hong

San Leandro, CA Contact # 415-***-**** Email: ************@*****.***

PROFILE SUMMARY

Ability to prioritize and manage multiple tasks to meet deadlines efficiently. Detail oriented, highly organized and problem solving skills. Passionate about international market trends and aspire to create impactful campaigns for brand awareness in marketing. CORE COMPETENCIES

● Experience with office administration, logistic analysis and excellent customer service.

● Knowledge of supply chain, international shipping, and freight forwarders all operations.

● Expertise in maintaining accurate invoice and enhancing monitor funds inflows.

● Proficient in MS Office (Word, Excel, PowerPoint,Outlook), SQL and Python. RELEVANT WORK EXPERIENCE

Import - Customer service specialist May 2022 – Nov 2023 Topocean Consolidation Service, Inc - Burlingame, CA

● Interface with global logistics partners to coordinate international shipments.

● Set up clients SOP which requires especially delivery vendors to ensure smooth operations.

● Manage daily shipments efficiently, working closely with truckers and vendors.

● Collaborate with other teams internally to ensure the highest level of service.

● Request importers’ shipping documents to ensure customs clearance before shipments arrive.

● Writing daily reports for clients, providing accurate information of their shipments.

● Collaborating with shipping carriers to address and resolve various port-related challenges which may occur during the shipping process.

Underwriter Assistant Mar 2021 – May 2022

Commercial one Insurance Services - Burlingame, CA

● Handle certificate requests including related coverage updates, special language requests and underwriting issues

● Help insured to get the loss runs history, responded to all inquiries and cancellation request

● Investigate applications and financial documentation submitted by customers for underwriting accuracy

● Provided guidance and direction for account team members with regard to client requests Retail Sales Aug 2018 – Mar 2021

CandyDoll Beauty Shop – San Francisco, CA

● Promoted and served to customers' needs and concerns, to provide quality experience.

● Oversaw weekly, monthly and quarterly sales goals and daily business reports.

● Organize inventory, make sure store inventory is the same in the system. EDUCATION

Bachelor of Science in Business Administration Dec 2020 San Francisco State University - San Francisco, CA LANGUAGES

● Bilingual in English and Chinese (Cantonese / Mandarin)

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