Customer Service Computer Repair

Location:

Posted:

December 12, 2023

Leo Johnson

**************@*****.***

https://www.linkedin.com/in/leo-johnson-a47732223/

Professional Skills

Cybersecurity enthusiast with ten years of customer service experience. Experience or familiarity with the

following technologies:

• Computer Repair: Build from scratch, diagnose problems, replace/upgrade parts, customer

service.

• Networking: Configure routers and switches. Experience with VPNs, and LAN Setup. Completed

coursework for Cisco Networking Academy. Understanding of DNS, DHCP, TCP/IP, and UDP.

• Security: Experience with Port Scanning, tryhackme.com. Understanding of SQL injection,

broken authentication, malware, phishing, botnets, worms, and trojan horses.

• Programming: Experience with Python 3.0, C++, and JS.

Education

• Working towards Bachelor’s in Cyber Security Analytics and Operations from Penn State

World Campus

• Del Mar College 2008

Major: Associates of Art, Liberal Arts

Certifications

• Programming for Everybody (Getting Started with Python)

• Capstone: Retrieving, Processing, and Visualizing Data with Python

• Python Data Structures

• Using Python to Access Web Data

• Using Databases with Python

Professional Experience

• Dr Nerd Computers- Computer repair, customer service

Corpus Christi, TX (Jan 17, Aug 17)

• JAV Field Services- IT/Networking volunteering

Corpus Christi, TX (Jan 16, Dec 17)