Project Coordinator System Engineer

Mansoor Ahmed

Raleigh NC *****

E-mail : ***********@*****.***

Phone Mobile: 415-***-****

BSEE (Bachelor of Science in Electrical Engineering)

www.linkedin.com/in/MansoorAh.

SUMMARY

An experienced IT professional with over 18yrs of experience in various technical roles and skilled Senior System Engineer/Administrator with expertise in managing complex IT environments and planning Proven track record in deploying, maintaining, and optimizing systems on various platforms including Azure Cloud, AAD, DNS, ADS, VMware vSphere and Horizon View 7.13, Windows administration. Committed to delivering outstanding solutions that enhance efficiency, security, and performance. Demonstrated leadership abilities as a team leader and successful project coordinator. Strong client analysis skills with a focus on understanding and meeting their technical needs

CORE SKILLS:

Proficient in managing and maintaining Windows Servers (2K3,2K8,2K12,2K16 and 2K19)

(20H2, 22H2) and clients

Extensive experience with VMware vSphere 6.5/6.7/7.x virtualization platform

Strong Exchange Online and Office 365 administration, Azure, AAD

In-depth understanding of Active Directory services and Group Policies

Strong knowledge of PowerShell commands for Automation and Scripting

Proficient in monitoring systems, health, and performance

Experience in managing hybrid environments and ensuing seamless integration.

Exceptional troubleshooting skills for identifying and resolving complex issues.

Knowledge in compliance and security standards

SCCM Deployment

ACCOMPLISHMENTS

During my tenure of working with enterprise environments like Corporate, Capital Markets and Health Sector. I have gained extensive experience in the Windows server /virtualization VMware vSphere/Azure cloud services, Exchange online, security and compliance platform and various components related to it. Here is a summary of my years of accomplishment in the specified areas:

1. Windows Server Platform:

Proficient in installing, configuring, and maintaining Windows Server versions 2008, 2012, 2016, and 2019.

Strong knowledge of TCP/IP protocol suite, Networking and IP Addressing, DNS and DHCP

Maintained and On Call Support 24/7 for Windows x86/64 bit and Linux enterprise environments.

Installed /Configured DC’s /DNS and forest trust relationship in a single forest/Single Domain environment to enable collaboration and resource sharing between different organization and domains

Experience in performing server upgrades and migrations, ensuring minimal disruption to business operations.

Implemented server hardening measures to enhance security and protect against vulnerabilities.

Managed Active Directory, DNS, DHCP services, ensuring smooth operations and resolving any related issues.

Demonstrated expertise in resolving replication and synchronization problems in hybrid environments.

Provided a low cost and time bound solution for critical long term health care clients for server consolidation performance and capacity issues.

Deployed software packages, operating systems updates and applications using SCCM

2. Azure AD and Office 365 Services and Exchange Hybrid

Implemented cloud-based services such as Azure Active Directory, IAM, Exchange Online, and Office 365.

Managed user provisioning, access control, and identity management in Azure AD.

Migrated on-premises Exchange environments to Exchange Online, ensuring minimal downtime and data integrity.

Assisted in hybrid deployment scenarios, integrating on-premises and Exchange online resources.

Have extensive experience in Azure Active Directory (AAD), being familiar with its management and configuration for user identity and access management.

Understanding of how AAD integrates with other Azure services and provides authentication and authorization capabilities.

Hands on using PowerShell commands online and exchange shell environments.

Automated repetitive tasks, such as user creation, mailbox management and configuration changes

Managed both cloud-based and on-premises IT resources.

3. Monitoring and System Health:

Deployed monitoring tools to proactively monitor system health, performance, and availability. ( Azure Monitor, PerfMon, Windows Admin Center vRealize Operations Manager, Veem, SCOM

Developed custom monitoring dashboards and alerts to facilitate early detection of issues.

Conducted regular system health checks and performance tuning to optimize system operations.

4. Virtualization (VMware vSphere 6.5/6.7/7.x/ Horizon View 7.13 )

Proficient in deploying and managing virtualized environments using VMware vSphere more than 4000 users

Configured virtual machines, networking, and storage resources to support business needs.

Implemented high availability and disaster recovery solutions using vSphere features like vMotion and Site Recovery Manager.

Conducted capacity planning to optimize resource utilization and performance.

Strong experience with the VMware HA, Fault Tolerance, DRS and Power Management

Implemented VDI Virtual desktop infrastructure (horizon 6.x/7.x dedicated and linked clone pools/templates for more than 3000clients Windows 32/64bits (20H2 and 22H2)

Installed composer /Event Data and connection servers and monitored view Administration Dashboard for issues

Hands on experience in patching /upgrading ESXi servers, VCSA, VM’s using Update manager and manual upgrades for patching.

5. Distribution and Standard Networks

Designed and implemented distributed network architectures to support organizational requirements.

Strong experience and configure vNetworks /Standard vSwitch and Distributed vSwitch

Used tools for backup & Restore for vCenter environment (clusters and guest VM’s)

7 plus experience with Veeam backup and Replication, Netback-up and TSM (Spectrum Protect and One off backup Spectrum) ( Common vault)

Through understanding of SAN Knowledge multipathing, WWNames, Zoning, Architecture, iSCSI

Configured and optimized network routing protocols, VLANs, and network segmentation.

Ensured network security through firewalls, access control lists, and intrusion detection/prevention systems.

Collaborated with cross-functional teams to troubleshoot and resolve network connectivity issues.

6. Hardware and Storage

Worked with Cisco UCS Dell Integrated HCI Stack ( B Series) IBM Blade Servers HS20 and HS21 DELL/EMC, HP Gen8 and Gen9 Blade Centre in a Data Centre environment

Upgraded Bios Version on the Super Micro Servers for hardware’s using IPIM

Installing HP Gen8&9 Rack standard servers in Data Center

For storages backend infrastructure like Dell, Cisco UCS and SSDC, VSAN with high capacity disks like HDDs and Cache Tier SSDs for HCI /servers

WORK EXPERIENCE:

Sr. System Engineer/Administrator Overlake Medical Centre -Bellevue -WA Jan2023-Present

Worked with Azure Active Directory (AAD) and familiarized with its management and configuration for user Identity and Access Management.

Worked with AAD services for authentication and authorization capabilities like MFA, O365

With having strong grasp of Exchange Online, utilizing its features for email communication

Managing mailboxes and configuring various settings for organization-wide email operations.

Additionally, worked in a hybrid environment, bridging the gap between on-premises and exchange online services.

Resolved issues like duplication mailboxes and creation of remote mailboxes and permission issues that emerge during batch migration process.

Helped clients with their outlook and webmail issues after migrating exchange online.

Familiarized with establishing synchronization and integration between on-premises Exchange servers and Exchange Online, ensuring a seamless coexistence and data flow between the two environments for troubleshooting.

Managed and supported VMware Horizon View (7.13)virtual desktop( 20H2, 20H22) infrastructure and Servers 2k16, 2k19

Configured and maintained virtual desktop pools, ensuring their availability and performance.

Created test environments for upgrading clients OS and POC

Created a report for performance issues and performed various test analogies like CPU, Memory Network and storage

Provided end-user support, troubleshooting access and performance issues.

Ran weekly Refresh cycles on the various linked clone pools to free storage.

Sr. vSphere Engineer/ Azure-o365 Admin Austin Taxes Frog Design-Capgemini June 2021-November 2022

Managed Virtualization, VMware vSphere 7.0.3, Nutanix platform, VM’s and VDI Horizon 7.13 ver

Created RDSH Farms and configure UAG access for external users

Spanned Instant clones and Linked clones, Templates for 2000 users

Installed and upgraded vSphere VMware form 6.7 to 7.x

Installed and Upgraded patches and Firmware to ESXI hosts

Windows Servers 2008/2k12/2k16/2k22, Microsoft Applications

Day to Day hands on AAD and its portal site, management and configuration for user IAM

Worked with Exchange online in a hybrid environment, utilizing features for email communications, managing mailboxes and configuring various permissions for organization-wide email flow

Active Directory, Hybrid On Premises and Cloud, Exchange online, o365 ADFS, SSO

SCCM Patching, WSUS, Mime-caste,AD Manager Plus Now, Ping Castle

Dell Integrated system Hyper converged Integrated Stack environment

VMware vSphere/Windows Server Administrator Cato Research, NC Raleigh July 2020- May 2021

Provided expert technical support to clients, addressing their inquiries and troubleshooting issues outlook, exchange online

Maintain and supported VMware vSphere 6.7ver Environment on Windows and Linux guest OS

Deployed windows 2016 and 2019 servers as DC’s for upgrading Active Directory on Premises Deployed Server core windows 2019 and 2016 for remote locations.

Applied patches to all windows server 2012/2012/2016 VM’s.

Resolved DNS Issues on ESxi and pointed them to Correct Primary DNS as per the site specific DC Locator

Worked on troubleshooting issues on Windows OS performances like diving into event logs and Windows performance monitoring tools counters like (CPU’s, Memory, Disk Activities read and write)

Helped clients with their Outlook 2016 profile issues and Azure AD accounts / office 365

Resolved issues related to permission and groups /shared mailboxes after migrating from On-Prem to Office 365

Sr. Virtualization Specialist /Horizon View Administrator DHHS, NC State, Raliegh Dec 2016- April2020

Administering VMware vSphere 6.0/6.5/6.7and VDI’s (Horizon View 7.x) to 3000 users

Developed and discussed the Operational and Architectural solution to SSDC for HCI Stack

Implemented and maintained virtualization infrastructure using VMware vSphere.

Optimized system performance through resource balancing and monitoring tools.

Developed and executed disaster recovery plans to ensure business continuity Administered Windows-based systems and servers, ensuring their smooth operations and optimizing performance.

Managed user accounts, permissions, and group policies to maintain system security and access control.

Collaborated with cross-functional teams to deploy and maintain critical applications and services.

Configured and maintained virtual desktop pools, ensuring their availability and performance.

Provided end-user support, troubleshooting access and performance issues.

Leadership and Project Experience:

1.Team Lead/ Infrastructure Administrator FHLB, SF, CA April 2015-Dec 2016

Led a team of technical professionals, fostering collaboration and ensuring successful project delivery. Consolidated and followed decommissioning process for 500 Windows 2003 Servers

Build /In-place upgrade to 2008R2 and 2012R2 servers VM’s and physical servers ( HP Gen 9)

Configured ILO’s IP’s and Raid 10 configuration

Created / configured KVM connectivity for remote access

Working with Change Management /Service Now for changes and incidents

2. Team Lead /Windows Server Administrator IBM, Canada,Markham March 2012- March 2015

Supporting and configuring ESxi host and guest OS using vSphere 5.1for testing environment for core images and reference images before pushing it to production

Linked GPO to OU’s, domains and sites

Resolve the majority of complex configuration problems by troubleshooting and simulation.

Doing Quality analysis testing for a complete image build

Keeping track on Hardware inventories and process of decommissioning and shipping

Resolving any issues on activities of Windows 2008/2003 and Active directory, DNS, DHCP.AD accounts, Permission

Project Coordinator TD Bank, Mississauga, Ontario July 2008-Dec 2011

Coordinated the successful implementation of various IT projects, ensuring adherence to timelines and budgets.

Collaborated with cross-functional teams to define project scope, objectives, and deliverables.

Managed project documentation, including project plans, progress reports, and risk assessments.

Provided Project summary status reports to Management team and ensured project remain

Past work experiences and positions held -date and locations

System Architect /Administration Support MOH, LTC, North York Date Jan2005-May 2008

Took a lead role in resolving issues on server performance and capacity planning for long term care clients

Technical Support/ Network Analyst CIBC Toronto June 2004-Dec 2004

Technical Support, Mid- Range Operations IBM Canada Toronto Sept 2001 -April 2002

EDUCATION AND TRAINING

Bachelor’s in electrical engineering - (Accreditation –University of Toronto) April 2004

Network Specialist (Trios College if Information and Technology -Toronto March 1999-March 2000

CERTIFICATIONS AND ACCOMPLISHMENT

Refer to www.linkedin.com\in\MansoorAh.

References Available upon request.

Contact this candidate