Kartik Amin

Philadelphia, PA ad1wul@r.postjobfree.com 610-***-****

SENIOR IT CONSULTANT/SCRUM MASTER

Highly motivated enterprise IT engineer with extensive experience in managing technical implementations. Strong leadership in a technical business environment, with the ability to convey complicated terms to non-technical customer base with meaningful results. Well-versed in project management and agile methodologies to achieve business results. Successful entrepreneur with proven track record in managing multiple small businesses. Exemplary communication, problem-solving and analytical thinking skills.

CORE COMPETENCIES

Technical Leadership Quality Assurance Troubleshooting & Resolution Cross-Functional Collaboration Process Improvement Optimization

WORK EXPERIENCE

SAP Americas Inc., Newtown Square, PA October 2016 – Present

IT Technology Senior Consultant

Cloud Infrastructure Capacity Manager

Establish rolling 12–18-month capacity plans and coordinate delivery execution with infrastructure teams. Recommend plan to optimize systems investment, allocation, and deployment.

Analyze utilization trends with consideration for historical growth and initiatives known to impact business workload on the infrastructure.

Perform "what-if" simulations and bottleneck analysis.

Proactively identify capacity-related issues and work with operations and engineering teams to find resolutions.

Present clear findings and recommendations to senior leadership regarding the appropriate capacity plan to avoid service disruption.

Business Engagement Manager

Review Business Unit margin goals and compare current and forecasted infrastructure spend.

Hold quarterly business reviews with key business units to validate growth plans.

Capture new business requirements, translate to technical specifications, and work with infrastructure team to deliver.

Review major incidents with business units, ensure problem records are completed in a timely manner, and report outage trends to stakeholders.

Liaise with infrastructure control owners to ensure compliance with relevant external regulatory statutes.

Regularly engage with external auditors to provide evidence for SOX, SOC2, and ISO 27001 audits.

Cloud Infrastructure Engineering

Deliver engineering-level support for IT infrastructure products and services.

Maintain and operate SAP’s on-prem cloud infrastructure, daily.

Implement automation scripts / playbooks to build VMware ESXi clusters.

Manage Incident / Outage de-escalation activities, identify the risks, and implement mitigations.

Establish monitoring and control mechanisms to ensure compliance fulfillment.

Expert in utilization of JIRA, ServiceNow, SISM/CCIR, WIKI, Jam, etc…

Performed Security Vulnerability Assessment for on-prem cloud infrastructure.

Proficient in NIST Cyber Security Framework and Safeguarding requirements.

Collaborate with SAP Global Security organization to ensure alignment with corporate security policies.

Construct and maintain training materials using MS Teams, SharePoint, and other internal portals.

Surya Holdings Inc., St. Johns, NL, Canada & Tampa, FL June 2004 – September 2016

Surya Foods Inc., Dinkar Holdings Inc., and Shreeji Enterprise Inc.

Business Owner

Established and grew several Food Franchises during the above timelines. Managed a staff of 30-40 Employees across the stores.

Kartik Amin ad1wul@r.postjobfree.com Page 2

Efficiently managed the Sales & Finances, Inventory Management, and Employee training.

Planning & Forecasting the Budget based on Cash-flow and Resource requirement.

Establish or identify prices of goods and services and tabulate the bills.

Meet the Restaurant Quality Report compliance by keeping the orderliness in the stores.

Resolve customer complaints.

Compile and maintain record and bookkeeping.

Efficiently replaced the manual Point-of-Sale (PoS) system.

Learned and devised new Marketing strategy using Online systems.

Collaborated with different Vendors, Franchisors, and contributed towards a growth of Sales.

Negotiated with several Landlords on timely basis on the lease of Business Premises.

Proficient in handling Vendor contracts as per Business requirements.

ADDITIONAL EXPERIENCE

Arthur Anderson LLP, Tampa, FL Business Consultant

Provided technical and functional support for Oracle 11i ERP application implementation.

Designed and developed PL/SQL packages and procedures between Oracle and legacy system interfaces.

Created and implemented the Crystal Reports from Oracle Financial Tables.

Wrote the UNIX Shell scripts to automate Oracle Database operations.

Performed business analysis on practicality and strength of the Company.

Assisted in the preparation of business proposals for clients by searching and gathering Andersen’s credentials.

University of South Florida, Tampa, FL System Administrator

Maintained and enhanced the current Microsoft Access database as needed.

Developed automated Microsoft Access applications using Visual Basic for CRUD operation.

Performed simple to complex data analysis for the Department of Economic Develop Research Center.

Provided all data design templates for the quarterly market reports.

Sustained and developed current web sites using Cold Fusion and Dream Weaver.

Provided computer support to the Center.

Maintained and supported the computer lab for Oracle and Java weekly class.

Installed and upgraded Solaris systems using jumpstart server.

Applied systems and security patches, installed tools and applications, and managed local and remote file systems.

Administered servers for daily basis and involve in the activities like creating Users, NIS, NFS, AutoMounter.

Ran memory stress tests using Sun VTS to check the integrity of the hardware.

EDUCATION

University of South Florida, Tampa, FL

Bachelor of Science (B.S.) in Management of Information Science (MIS)

TRAINING & CERTIFICATIONS

ITIL Foundation Certified

Linux, Python, GitHub, Ansible and Docker Trainings

Microsoft Azure Fundamental Training

Cisco Unified Communication System (UCS) Manager Training

VMware NSX-T Training

OpenStack Fundamental Training

Scrum Master, and VMware vSphere

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