ADT Security Systems September ****-December ****

• Inside Sales Representative

Vision Government Solutions January 2023-August 2023

• Residential Appraisal

Actalent April 2022-January 2023

• Residential property review/data entry.

DHL October 2020 –February 2022

FDA/APHIS Customs Entry Writer

• Research, formulate, and data enter FDA, APHIS, and formal customs entries.

Federal Express March 2020 – October 2020

Package Handler

• Scan and load packages into delivery trucks.

Amazon.com June 2018 – January 2020

Warehouse Associate

• General warehouse work. Led mezzanine conveyor system operation team and water spider team.

Citibank September 2012- October 2017

Citicards Costco Online chat Specialist (September 2016- October 2017)

• Led the department in performance metrics, such as average handle time, net promoter score, and card member inquiry resolution rate.

Online Messaging Specialist (March 2016- November 2017)

• Answer customer inquiries utilizing different messaging platforms, for banking and bank cards.

Citigold Help Desk Internet Chat Pilot Project (January 2015-March 2016)

• Online support for high value, affluent clients. Led team in multiple performance metrics.

Client Relations Unit Supervisor (April 2014-January 2015)

• Escalation specialist for retail banking functions.

Retirement Plan Services Specialist (December 2013 –April 2014)

• Assist clientele and Citi employees with IRA, Roth IRA, SEP, SAR SEP, CESA, and Keogh retirement plans.

Internet Client Services Call Center Representative (September 2012- December 2013)

• Assist clients with accessing and navigating the company website.

Total Quality Logistics December 2011 – June 2012

Logistics Sales Executive

• Managed the movement of truckload freight.

• Developed a book of business via cold calling.

Olde Fort Restoration March 2007-October 2011

Estimator and Project Manager

• Fire, water, and wind damage insurance restoration project management.

• Supervised new construction and re-modeling work.

Education:

• Northern Kentucky University College of Business

• Bachelor of Science

• Major: Business Administration

Honors and Qualifications:

• NCBFAA certified customs import specialist as of October, 2021.

• Dean’s List- Northern Kentucky University

• Elected Vice Chairman of Northern Kentucky Home Builder’s Association Remodeler’s committee.

• Selected for and graduated from Citibank Career Discovery class # 48.

• For a comprehensive list of certifications, please see (3) Licenses & certifications Brennan J Fricke LinkedIn

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