Customer Service Representative

FUNMILAYO OLADEDE

Dallas, TX. ***** Phone: 469-***-**** Email: *****************@*****.***

CAREER SUMMARY

A highly motivated individual, with a demonstrated history of working in the administrative and customer service industry. A highly resourceful, flexible, organized, diligent, and detail oriented individual, who is looking to explore her interests and utilize her skills in any professional work environment. A motivated and committed coordinator, who has served on multiple occasions as a personal assistant and a customer service representative with expertise in interpersonal and communication skills. A quick learner, lateral thinker, and a dedicated team player with the ability to work in any environment. EDUCATION

University of Ekiti, Nigeria

Bachelor of Arts (Hons) in English Language

PROFESSIONAL EXPERIENCE

J&J Beauty Supply, Dallas, Texas July 2021 - Present Customer Service Representative

• Handle inbound and outbound calls from different customers

• Attend to customers with different issues and tries to solve any problems diplomatically

• Attend to customers via phone calls and proffer solutions to their issues Oasix groups, LLC, Dallas Texas June 2020 – July 2021 Personal Assistant

• Planned, coordinated, and executed program activities per company set goals.

• Purchased or approved the purchase of company needed equipment(s)

• Scheduled program(s) and maintained oversight of company’s daily operations

• Scrutinized project budgets and track expenditures

• Communicated with team members to ensure efficient coordination

• Worked effectively on multiple projects without supervision(s) Tele Tech, Dallas Texas September 2019 - June 2020 IT Support- Tech Support

• Provided IT tech support for internet or cable dispute

• Assisted customer with IT support using company system to resolve customers complaint

• Assisted customer with connecting to the internet and resetting cable

• Assisted with IT help desk service

• Guided customers on how to fix an in-house problem using company help desk service Arise- Infinite Global Solutions, Dallas Texas January 2018 – August 2019 Virtual agent/Telesales

• Handled incoming calls from different campaigns

• Received donation calls from different companies

• Assisted customer with orders from commercial advertisements

• Assisted customer with placing online order from a shopping network

• Directed calls to specific department

• Assisted customer telecom service

• Provided customer service

SKILLS_

• Microsoft office and excel

• Network Support

• Computer Networking

• Help Desk

• Data Entry

• Operating Systems

• Microsoft Windows

• IT Support

• Research

• Bilingual

• Tax experience

• Sales

• Spanish

• Communication skills

• Customer service

• English

ASSESSMENTS

• Cashier Skills (indeed) — Proficient (June 2020)

• Counting cash, processing transactions, following written procedures, and attending to details.

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