Customer Service Services, shift lead,money handling

MB

MARISA BREAZEALE

**************@*****.*** 601-***-**** Sandersville, MS 39477

Seasoned Crew Trainer focused on maximizing team success. Possesses detailed understanding of safety and sanitization standards and procedures. Willingness to engage in multiple, concurrent project elements to achieve organizational goals. Service-oriented and passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.

New Employee Training

Procedure Demonstrations

Staff Presentations

Cost Control and Reduction

Leadership Development

Loves Travel Stop Sanderville, MS

Team Trainer

03/2022 - Current

Documented performance, safety and customer service needs to improve operations.

Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation. Stayed up to date on all areas of company operations. Trained employees on additional job positions to maintain coverage of roles.

Explained goals and expectations required of trainees. Created and offered additional materials to enhance training. Developed skill-specific training programs to promote employee development.

Trained new team members in cash register operation, stock procedures and customer services.

Helped with purchases and signed customers up for rewards program. Learned roles of other departments to provide coverage and keep store operational.

Dollar General Laurel, MS

Assistant Manager

07/2019 - 01/2021

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Jcjc Ellisville, MS

Summary

Skills

Experience

Education and Training

GED

05/2016

Completed continuing education in business,office, and technology. i have been awarded 2 times by higher management for my customer services skills, and my training abilities. Have been awarded top seller for many weeks.

Accomplishments

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