Summary

I have around *+ years of experience in Design, Development, Testing and Support of Software Applications and databases

Skilled Salesforce developer with 1+ years of experience in designing, developing, and implementing customized Salesforce solutions. Seeking a challenging position that allows me to utilize my technical expertise and contribute to the success of an organization

Took a career break for motherhood but I had kept myself busy in skill development activities.

Education

Bachelor’s in engineering – Telecommunication from Visvesvaraya Technological University, Karnataka, India – 2002 to 2006

Work Experience

Infosys (2007 – 2013) – Technical Analyst

WarpDrive Tech works (2023 – Till Date) – Technical Specialist (Intern).

Certification

Salesforce PD1 Certified Developer: Certification # 3475460

Salesforce Certified Administrator: Certification # 2582536

Infosys Certifications: OSS BSS, Basic Telecom Datacom.

Ranger ranking with 100+ badges in Salesforce trailhead self-learning.

Received ‘Spot Award’ at Infosys

Skills and Expertise

Salesforce:

Process automation, Apex and declarative development, user enablement, reports and dashboards, Data Management, Security.

Proficient in Apex, Visualforce, and Lightning Web Components (LWC)

Strong knowledge of Salesforce data modeling and schema design

Skilled in writing efficient SOQL and SOSL queries

Expertise in Salesforce Lightning Framework and Aura Components

Excellent problem-solving and analytical skills

Strong communication and collaboration abilities

Prior Experience:

•Tools: Netcool Omnibus, Netcool Impact, Webtop, IBM TBSM, Telstra’s SDDB

•Databases: MySQL

Professional Experience

WarpDrive Tech works, Bengaluru - India (March 2023 – Till Date)

Client : Simplilearn

Project : Simplilearn : Building/customizing products/offers for Simplilearn requirements

Désignation : Technical Specialist

Location : India

Responsibilities:

Designed and implemented custom Salesforce solutions to meet business requirements

Developed Apex classes, Apex Batch Classes, Triggers, Visualforce pages, and Lightning components

Created test classes to validate the functionality of all the Apex Classes, Triggers and Components.

Created Flows to meet specific business requirements using declarative tools.

Created Approval Process and Validation Rules.

Created Reports and Dashboards as per customer requirements

Infosys Technologies, Bengaluru - India (September 2006 – April 2013)

Client : Telstra Corporation Limited

Project : New Offer & Product roll outs

Désignation : Consultant / Senior Consultant

Duration : 10/2010 to 04/2013

Location : India

Responsibilities:

Providing Consultancy for Product Portfolio Planning- New Product & Service Launch

Lead and assist with the creation of Business Requirements Documents (BRDs)

Worked with business users, Product Managers and BAs, to create Business Requirement Documents, defined different artefacts and other standard IT forms to be submitted to the user’s business leaders & IT management

Provided an End to End IT Solution for an IT systems and the Product Design Patterns to productize the product in GESA and GESI

Proposing various solution options with Pro & Cons and recommendation from the implementation point of view

Manage the Product Catalogue Solution Implementation

Published Product and Service Models using UML & Data Modelling concepts.

Created multiple Knowledge artefacts – key highlights being: Product Catalogue Review Checklist, Unit Test Cases, System Test Cases, PMP Design Patterns, FMP Design Patterns, and Induction document.

Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools

Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools

As a Product Modeler, modelling complex telecom products from scratch in the Telstra in build Product Catalogue (SQL Database and Server)

Understand CNSDI service construct to ensure the proposed SDDB product designs meet in accordance.

Constructed a single agreed view of the product model for new products and provide support to all the consumer applications to consume the design

Performed the Data Management and Analysis to maintain Product & Service Catalogue database in completeness & accuracy.

Carried out comprehensive data analysis and perform integrity checks

Addressed and resolved issues & defects within stated timelines

Client : Telstra Corporation Limited

Project : Ethernet MAN (EMAN) - The Ethernet MAN Activation project involves the Activation solution based on Oracle’s products namely Activation Manager - A5 (includes ASAP and IPSA) and Configuration Manager - CM

Désignation : Developer

Duration : 01/2009– 12/2009

Location : India

Responsibilities:

Preparation of Use Case document, HLD, DLD.

Involved in development activities once requirements are frozen.

Unit testing the code and delivering it.

Analyzing the Change Requests and implementing the same.

Deployment of the A5 activation solution on development and Production Support environments.

Involved in resolving issues in Production.

Supporting queries from other teams working on A5 activation platform.

Actively participate in any new learning’s of the project.

Mentoring team members as and when required.

Knowledge Management and knowledge sharing through creation of reusable knowledge assets.

Client : British Telecom

Project : emendo Service Assurance Management (eSAM) - eSAM solution is Netcool based generic solution for identifying faults in a VOIP network. It performs intelligent fault management and service modeling for VoIP service and is based on reference VoIP architecture consisting of mainly Cisco nodes

Désignation : Developer

Duration : 06/2007– 12/2008

Location : India

Responsibilities:

As a team member, was responsible for

To design and implement the concept of the Fault correlation engine.

To design the database to store the faults, associated effects, steps to resolve and other miscellaneous information which could be used by the web tool to display information to the user.

To implement the solution on WebTop and TBSM (Tivoli Business Suite of Managers).

Taking weekly backup of the build.

Weekly testing of the web tool to monitor its performance and stability.

Knowledge Management and knowledge sharing through creation of reusable knowledge assets

Trailhead Salesforce Use cases

Worked on following Use cases while working on Super Badges

Use Case 1:

Ursa Major Solar, Inc., a successful supplier of solar energy components and systems. The Company was expanding, and their production had nearly doubled. They were expanding into the hot residential market with a dedicated Residential Sales team.

As a business specialist on new and growing team, had to add new teammates, handle request from Marketing to bring the team in line with branding requirements, add and configure UI components to help the Residential Sales team be successful, set the team up for collaboration on Chatter

Features:

Data Import

User permissions and management

Email templates

UI configuration

Reports and dashboards in Lightning Experience

Chatter features

Use Case 2:

Automate the business process to send an Email to Finance team when a new opportunity of Type ‘Prospect’ or ‘Customer’ is created, create a task for Account Owner to send an ‘Welcome Packet’ Email when an Opportunity of Type Prospect is created. when an Opportunity is ‘Closed Won’ and Amount>100000 it should be automatically submitted for Manager’s Approval.

Features:

Validations and Formulas

Sales Process

Process Builder

Flow

Personal Details:

Name

Seema B M

Gender

Female

Present Address

500 Amalfi Loop

#592

Milpitas, CA 95035

Mobile

+1-214-***-****

Email Id

ad1ws4@r.postjobfree.com

Visa

Valid L2 working Visa [ GC Applied]

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