Kate Truong

**** ****** *****

Antioch CA *****

ad1wpc@r.postjobfree.com

EXPERIENCE

Dec 2020-Present JumpstartMD Walnut Creek, CA

Member Service Representative

Investigate billing issues/inquiries and issue refunds

Process/clarify prescription refill requests

Schedule/Re-schedule appointments

Provide program information

Answer insurance claim questions

Sept 2020-Dec 2020 Tesla Fremont, CA

Solar Energy Support

Troubleshoot solar panels issues and schedule service appointments

Review statements and explain power production

Confirm and process title requests

August 2019-June 2020 Kindred at Home Pleasant Hill, CA

Staffing Manager

Arbitrate employment issues impacting field staff and clients

Manage ongoing schedule of staff for new and existing clients

Manage absences to ensure coverage for all shifts

January 2011-August 2019 Spectra Laboratories Milpitas, CA

Senior Customer Service Representative

Investigate problems regarding patient lab results

Notify clinics of abnormal or critical lab results

Process supply orders

April 2010-September 2010 Sitoa Corporation San Carlos, CA

Customer Service Representative

Answer product questions

Help process orders and answer order related questions

Log each incident in TES ticketing system

January 2010-February 2010 Chegg, Inc. Milpitas, CA

Customer Service Representative

Provide help through live chat support

Answer product questions

April 2008-January 2009 Payment Processing, Inc. Newark, CA

Client Implementation and Support

Troubleshoot issues with multiple software programs

Assist with setup integration for new and existing clients

Log incidents in SalesForce CRM detailing resolution

October 2007-April 2008 Makena Technologies San Mateo, CA

Product Submissions Representative

Review graphic submissions for compliance and approval

Utilize Stylemaker, Adobe Photoshop and 3DS Max

Identify copyright issues

October 2004-Sept 2007 US Merchant Systems Fremont, CA

Technical Support Representative

Provide product assistance via email and phone

Answer questions on functions of credit card terminals

Built program files and perform remote downloads

August 2002-February 2003 There, Inc Menlo Park, CA

Member Support Representative

Assist members through Live Chat

Identify issues that affect gameplay and escalate

Log incidents in Siebel Systems

April 2001-February 2002 CyberSource Corp. Mountain View, CA

Customer Support Representative

Answer product related questions via email and phone

Assist customers with connection issues

Log incidents in Remedy CRM

EDUCATION

1997-1998 De Anza College Cupertino, CA

General Education

1999-2000 Evergreen Valley College San Jose, CA

General Education

1993-1994 Independence High School San Jose, CA

Diploma

ADDITIONAL JOB SKILLS AND KNOWLEDGE

Microsoft Outlook, Microsoft Office, Microsoft Excel

Windows 10

Internet Explorer, Google Chrome

SalesForce Health Cloud

Siebel Systems

Remedy

Service Now

Matrix

35 WPM and 10key by touch

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