Terron Lucas

**** *********** *****, ******, **, 27697

919-***-****

ad1wpb@r.postjobfree.com

Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.

Dedicated to providing thorough and accurate resolutions to customer concerns through innovative and knowledgeable solutions.

High School

Wake Forest-Rolesville High School - Wake Forest, NC Customer Care Representative - June, 2023 to September, 2023 Thomas Concrete, Inc. - Raleigh Office - Raleigh, NC Increased client retention by tailoring product benefits and features, as well as preferred supplier information, to the needs of the client.

Looked up solutions, contacted the appropriate departments, and followed up with customers via phone, mail, or fax.

Met long-term business goals by analyzing customer feedback for process improvements. Distribution Driver - January, 2022 to May, 2022

Cregger Company - Raleigh, NC

Planned delivery routes and the most efficient distribution methods. Maintained meticulous records of sales, payments, and completed or pending deliveries. Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift.

Concrete Mixer Driver - April, 2021 to January, 2022 Eagle Rock Concrete - Raleigh, NC

Transported ready-mix concrete in accordance with specifications from the plant to construction sites. Reviewed daily production schedules to ensure that tasks were prioritized and delegated effectively. Troubleshot and diagnosed mechanical issues, completed basic repairs, and performed preventive maintenance to keep the equipment running.

Sorting Associate - August, 2022 to December, 2022 Amazon Distribution Center - Garner, NC

Daily inspection rounds of all facility equipment and machinery were completed by me. Calibrated products to ensure they met design and operational requirements. Professional Summary

Education

Work History

Driver - June, 2020 to July, 2020

Austin Trucking, LLC - Clayton, NC

Maintained a high level of professionalism and discretion when working with high-value clients. Met consistent safety goals by adjusting my driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving behaviors.

Separated the cargo received by account number and destination. Bus Driver - November, 2015 to June, 2020

Wake County Public School System - Cary, NC

Performed pre-trip inspections on the bus to ensure its safe operation. Assisted passengers with disabilities in boarding and exiting the bus. Performed bus driving duties while keeping student safety in mind to maintain a good safety record. Team Member - October, 2014 to April, 2015

Domino's Pizza Distribution Supply Chain Center - GARNER,NC - Garner, NC Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.

Kept work areas clean, organized, and safe to promote efficiency and team safety. Customers and coworkers alike complimented me on my positive attitude and efficient service. Runner - June, 2014 to August, 2014

FedEx Ship Center - Raleigh, NC

Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.

Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction. Determined the best course of action for processing claims. Inventory Control Associate - February, 2012 to May, 2014 Walmart Supercenter - Raleigh, NC

Received incoming shipments, compared the contents to associated records, and forwarded them to the appropriate department.

Used lift and hand trucks to transport shipment materials to and from designated areas. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

December, 2011 to February, 2012

Target - Raleigh, NC

Looked up solutions, contacted the appropriate departments, and followed up with customers via phone, mail, or fax.

Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

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