Melinda Rollins

Appomattox, VA *****

1-434-***-****

ad1woz@r.postjobfree.com

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Customer Service over 10 year's experience

Call Center

Customer Support

Telecommunication

Banking

Microsoft Windows

IVR

Telephony

Sales

Technical support

Help desk

Linux

Computer networking

WAN

Network Support

Human resources

Payroll

Technical Writing

Software Quality Assurance

Application and Server Monitoring

Systems Software

End-User Support

IT Support

Technical Documentation

Applications Development

Customer Education

Product Demonstrations

Javascript

LAN

Experience

May 2021 - August 2021

DEVAL LLC - Vienna, VA

Application Specialist

Work remotely from home with the required equipment to answer calls efficiently to resolve issues

concerning applications for the Rent Relief Program

Assist Applicants in the application process

Research documents and information to assist the processors in reviewing applications

Able to discern needed documents and the ones that are not acceptable.

June 2020 - March 2021

Wells Fargo - Roanoke, VA

Financial Advisor Specialist

Assisted customers with banking accounts

Provided excellent customer service skills

Resolved issues using provided information in a timely manner

Responsible for ensuring secure banking experiences for all customers

January 2020 - April 2020

JD Byrider / CNAC Finance - Roanoke, VA

Collector

Managed vehicle loan accounts through CNAC Finance

Monitored accounts for outstanding balances, insurance neglect, and other contract breeches

Contacted clients with past due balances via phone and email to make arrangements to bring accounts

back to good standing or to arrange for repo of the vehicle

Worked with clients to help them create a good credit report and balance their finances to be able

to obtain a necessary vehicle

Worked with third parties to obtain information obtaining to clients financing reporting

Closed out loans with clients ensuring that they understood the contract and correct signatures were

obtained

December 2019 - February 2020

Holiday Inn Express - Roanoke, VA

Front Desk Clerk

Responsible for making reservations and checking guests in and out of hotel

Utilized clerical office skills using computer software for various tasks, sending and receiving faxes,

compiling reports for front and back office archives, using a multi-line switch board phone system, and

using company email to communicate with clients and corporate managers concerning hotel business

Managing maintenance and housekeeping employees and providing them with daily lists of the duties

that they were to perform

Responsible as acting hotel manager when the general manager was not on site

First line of safety responsibilities for the entire hotel and its guests and employees.

January 2017 - November 2019

Elderly - Bassett, VA

Direct Support Professional

Provided various levels of assistance to the elderly and disabled

Made house calls to help clients conduct their administrative needs

Responsible for helping clients with daily activities such as bathing, eating, taking medicine correctly,

and ensuring the clients were living in a safe and clean home

Provided safe and reliable transportation

November 2017 - April 2018

ICF International, Inc - Martinsville, VA

Survey Interviewer and Customer Service Associate

Using computer software and telephony systems, I called out to conduct health survey that are compiled

and managed by the CDC and state health departments

Responsible for accurate and expeditious data entry

Took in-coming calls to the IVR line to resolve issues and provide knowledgeable information about

the survey and its purpose

Education and Training

January 2011January 2011

Patrick Henry Community College Martinsville, VA

Associate of Science Nursing/ Also Obtained CNA Certification

2 years associate requirements completed for the ADN. Was hit head on by an intoxicated driver and suffered severe injuries during my first semester in the actual clinical nursing program. The doctor deemed me not able to complete the clinicals. Since then I have been through different surgeries, hence some of the time between positions. I have plans some to transfer these credits to a college for psychology. No Nursing Associate degree earned only the CNA certification before the accident,

Minor in [Subject]

June 2002June 2002

National University, Bassett High School Martinsville, Bassett, VA

Associate of Science Business Administration And Management

June 1999January 1999

Bassett High School Bassett, VA

GED

Certifications

Microsoft Office (10+ years)

Excel (10+ years)

Microsoft Word (10+ years)

Computer Operation (10+ years)

Typing (10+ years)

Data Entry (, CPR Certification

Contact this candidate