Customer Service Human Resources
Resume:
Melinda Rollins
Appomattox, VA *****
***********@*****.***
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Customer Service over 10 year's experience
Call Center
Customer Support
Telecommunication
Banking
Microsoft Windows
IVR
Telephony
Sales
Technical support
Help desk
Linux
Computer networking
WAN
Network Support
Human resources
Payroll
Technical Writing
Software Quality Assurance
Application and Server Monitoring
Systems Software
End-User Support
IT Support
Technical Documentation
Applications Development
Customer Education
Product Demonstrations
Javascript
LAN
Experience
May 2021 - August 2021
DEVAL LLC - Vienna, VA
Application Specialist
Work remotely from home with the required equipment to answer calls efficiently to resolve issues
concerning applications for the Rent Relief Program
Assist Applicants in the application process
Research documents and information to assist the processors in reviewing applications
Able to discern needed documents and the ones that are not acceptable.
June 2020 - March 2021
Wells Fargo - Roanoke, VA
Financial Advisor Specialist
Assisted customers with banking accounts
Provided excellent customer service skills
Resolved issues using provided information in a timely manner
Responsible for ensuring secure banking experiences for all customers
January 2020 - April 2020
JD Byrider / CNAC Finance - Roanoke, VA
Collector
Managed vehicle loan accounts through CNAC Finance
Monitored accounts for outstanding balances, insurance neglect, and other contract breeches
Contacted clients with past due balances via phone and email to make arrangements to bring accounts
back to good standing or to arrange for repo of the vehicle
Worked with clients to help them create a good credit report and balance their finances to be able
to obtain a necessary vehicle
Worked with third parties to obtain information obtaining to clients financing reporting
Closed out loans with clients ensuring that they understood the contract and correct signatures were
obtained
December 2019 - February 2020
Holiday Inn Express - Roanoke, VA
Front Desk Clerk
Responsible for making reservations and checking guests in and out of hotel
Utilized clerical office skills using computer software for various tasks, sending and receiving faxes,
compiling reports for front and back office archives, using a multi-line switch board phone system, and
using company email to communicate with clients and corporate managers concerning hotel business
Managing maintenance and housekeeping employees and providing them with daily lists of the duties
that they were to perform
Responsible as acting hotel manager when the general manager was not on site
First line of safety responsibilities for the entire hotel and its guests and employees.
January 2017 - November 2019
Elderly - Bassett, VA
Direct Support Professional
Provided various levels of assistance to the elderly and disabled
Made house calls to help clients conduct their administrative needs
Responsible for helping clients with daily activities such as bathing, eating, taking medicine correctly,
and ensuring the clients were living in a safe and clean home
Provided safe and reliable transportation
November 2017 - April 2018
ICF International, Inc - Martinsville, VA
Survey Interviewer and Customer Service Associate
Using computer software and telephony systems, I called out to conduct health survey that are compiled
and managed by the CDC and state health departments
Responsible for accurate and expeditious data entry
Took in-coming calls to the IVR line to resolve issues and provide knowledgeable information about
the survey and its purpose
Education and Training
January 2011January 2011
Patrick Henry Community College Martinsville, VA
Associate of Science Nursing/ Also Obtained CNA Certification
2 years associate requirements completed for the ADN. Was hit head on by an intoxicated driver and suffered severe injuries during my first semester in the actual clinical nursing program. The doctor deemed me not able to complete the clinicals. Since then I have been through different surgeries, hence some of the time between positions. I have plans some to transfer these credits to a college for psychology. No Nursing Associate degree earned only the CNA certification before the accident,
Minor in [Subject]
June 2002June 2002
National University, Bassett High School Martinsville, Bassett, VA
Associate of Science Business Administration And Management
June 1999January 1999
Bassett High School Bassett, VA
GED
Certifications
Microsoft Office (10+ years)
Excel (10+ years)
Microsoft Word (10+ years)
Computer Operation (10+ years)
Typing (10+ years)
Data Entry (, CPR Certification
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