Project Management Program Manager
Resume:
Austin, Texas December *th, ****
Dear Recruiters and Hiring Manager,
Thank you for considering me as a candidate. I am US Citizen, located in Austin, Texas and I am available to join your team immediately.
I have an MBA, PMP training with 8+ years of Program Management experience in large scale, high risk, and strategic projects with multiple number of E2E full lifecycle implementations at global companies like Dell, Hasbro and The Coca-Cola Company, as well as, 6+ years of consultant experience at privately owned companies like Ferrettistore.com. I have 7+ years of people management, and 12+ years of teambuilding, leading cross-functional teams, working at multiple organizational levels and external partners, managing all aspects of project planning – from project scope/definition, project planning, timeline measurement and resource allocation. Experience working closely with the engineering and technical teams on hands-on technical implementation process. Led programs to improve revenue and customer experience. Ability to multi-task, maintain proactive as well as efficient communication, and escalate critical issues. Act as primary point of contact throughout the project life-cycle. Strong financial skills to accurately forecast revenue, profitability, margins, bill rates and utilization across projects. I was a Global Senior Marketing Program Manager for six and a half years at Dell successfully driving from initiating to closing multiple large scale complex strategic programs by leading global cross-functional teams though E2E implementations. Engaged all stakeholders including internal corporate sponsors, regional BU leadership, and external/third parties (like outsourcing call centers and global creative agency). Ensured proper governance, created and owned the Statement of Work SOW, defined required resources, managed business cases/budgets, roadmap/lifecycle. Ranked top-tier employee, won the significant achievement award for improving customer service and business profitability results. At The Coca-Cola Company as a New Product Development Senior Program Manager, I led a cross-functional team towards launch readiness of a new revenue stream for Costa Coffee. Communicated clear vision of the project’s objectives. Led periodic update meetings with leadership. Led the SW/HW technical teams in the development of the robotic units, and worked closely with senior executives, corporate marketing in the ops and commercial strategy planning. Evaluated complex situations accurately and identified viable solutions. Managed the SOW, scope, timeline, resources and the financial aspects of the project: budgeting/estimate to actual variance. Presented revised OPEX/ CAPEX to Sr. Leadership for approvals. At Hasbro, I was the Project Manager leading new product development for both the Marvel Kid and Marvel Value portfolios. Led multiple cross-functional teams through the NPI process (concept, planning/assessment, design, Eng./manufacturing, go- to-market), and logistics to on-shelf delivery. It was super fun to be part of the creation of the Marvel Movies’ toys to be launched globally. Managed budget (represented my portfolios into the LRP), timelines and scope of all my projects. Led a team of 3 project coordinators and was part of the Program Office, coached others to follow the methodology and best practices. Engaged leadership and partners (Marvel), led regular update meetings and communications. At FerrettiStore.com, I was a Senior Marketing Consultant for over five years reporting to senior Leadership execs to re-model the commercial strategy. Managed high risk and strategic projects, led cross-functional teams, and a team of experienced marketers. Changed the business model, enabled direct sales online, and opened showrooms. Managed partners relations creating partnerships with European brands to expand the portfolios. Owned the projects scope, SOW, financials (budget, LRP), resources, timelines and defined milestones and goals. Achieved successful business growth. Sincerely,
Karen Hubner Thorne
*************@*****.***
Karen María Hubner Thorne, MBA *************@*****.*** 786-***-**** US Citizen https://www.linkedin.com/in/karen-hubner-0a490a/ Dell and Hasbro Top Tier Employee, Bilingual fluent in Spanish. MBA, 10+ years leading cross-functional teams in Project, Program Management, New Product Development, and Supply Chain. PROFESSIONAL EXPERIENCE
The Coca-Cola Company October 2022- May 2023
Senior Program Manager, Product Development
• Led a cross-functional team to assure launch readiness for a new Costa Coffee revenue stream. Managed the budget (LRP), scope, resources, and schedule. Reported to and worked with senior executives, corporate marketing, and partners. Led the SW and HW development roadmaps and timelines. Translated the technical requirements and features to the rest of the organization.
• Led the developed an end-to-end ops and commercial strategy. Led periodic update meetings for leadership, stakeholders and partners. Hasbro Inc. September 2021 – October 2022
Global Product Development- Marvel Entertainment Kid Program/Project Manager
• Led global cross-functional teams through product development for both the Marvel Kid portfolio and Marvel Value portfolio, ensuring on-time and on-budget delivery of all toys to be launched globally. Owned the budgets, timelines, roadmaps, supply chain process.
• I led a team of 3 project coordinators. Led periodic update meetings with leadership and partners (Marvel and customers). Ferrettistore.com July 2016- August 2021
Senior Strategy Consultant
• Led business strategy change. Implemented new supply chain processes, transformed the distribution structure, and expanded the portfolio offering. Led the initiative to enhance the website and enable online sales (UX/UI), opened showrooms for direct distribution and created strategic partnerships with European brands. Implemented a customer-first focused 360 strategy.
• Managed the projects budgets (LRP), lifecycle, roadmaps, timelines, resources, scope, partnerships and presented results to leadership.
• Led a team of experienced supply chain professionals (to design and implement new process like the Inventory Management System), and a team of marketing.
PowerPlace Studio (start-up) January 2013 – September 2015
• Owner/Entrepreneur. Opened a wellness and fitness studio in Peru. Sold it when I moved to NYC. Dell Inc. December 2006 – May 2013
Senior Global Program Manager
• During my 6.5year tenure I led multiple global cross-functional teams to deliver high-impact programs related to SW, HW and services development, and strategy implementation. I tracked and presented results to leadership. Gained ability to thrive in a fast-paced technology market. Some of my programs include: 1. Global launch readiness of PG HW/SW products and service offerings working directly with technical product development. 2. Global initiatives to improve efficiencies, like reverting the Consumer’s negative margin trend by generating profitable results (tracked results and reported status to OU GMs, Global VPs, and Sr. Leadership). 3. Leading new revenue streams implementation by enabling tech support reps to conduct HW and services sales; 4. Driving Alienware’s integration into Dell’s support.
• Ranked top-tier employee, won the significant achievement award for improving customer service and business profitability results. Winn-Dixie Stores Inc. December 2005 – July 2006
Consultant – Merchandising Strategy
• Supported the creation of the annual marketing plan and P&L, and analysed the impact of the weekly ad in financial total results. Melaminex S.A.C. (Predecessor of Ferrettistore.com) March 2000 – June 2002, MBA, June 2004 – Oct 2005 Senior Marketing Manager
• Managed the product marketing strategy, budget, LRP and led a marketing team of 15 direct reports, and supporting the sales team with materials.
EDUCATION
PMP and PKBOM trained
MBA - EGADE Tecnológico de Monterrey, Ranked #1 MBA program in LATAM and Spain May 2004 McCombs School, University of Texas- MBA Exchange Program Bachelors in business administration, Honors Student - Universidad de Lima December 1999 VOLUNTEERING, SOCIAL WORK
St John Neumann Elementary Ministry Catechist. Rhode Island Girls and Boys Club. Lead food and toy drives, organize Christmas events at Comedor Casita Vista A.C., Lima Children with Cancer Shelter.
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