Email: ad1wo8@r.postjobfree.com

Phone: 404-***-****

KRISTIN G HOWE

PROFESSIONAL

SUMMARY

Practical and versatile AV Technician with over 18 years of extensive experience in Audio Visual Production. Equipped with in-depth capacity to efficiently identify and resolve complex technical issues. Respond to on-the-job challenges with confidence, determination and focus. Proven capabilities in managing complex assignments and delivering exceptional performance while achieving goals. Operate with a strong sense of urgency and thrive in a fast-paced setting. CORE

COMPETENCIES

Self-motivated - work great in teams

and individually

Exceptional Communication Skills and

Customer Relations

Experienced in Project Oversight

Management

Excellent attention to detail

Refined trouble-shooting skills.

Result-Oriented

Complex and Innovative problem-solver

PROFESSIONAL

EXPERIENCE CDC / CHENEGA CORPORATION – ATLANTA, GA (May 2019 – November 2023) CDC / CHICKASAW NATION INDUSTRIES – ATLANTA, GA (April 2016 – May 2019) AV TECHNICIAN II - (OD/BUILDING 21 OCC)

Set up equipment for broadcasts and promotions.

Monitor a range of equipment, including audio, video and video conferencing systems, and make sure it is fully operational.

Perform pretesting prior to each meeting to ensure smooth and sound connection.

Set up, establish and manage video teleconferencing and bridge line connections with remote sites throughout the world.

Service and maintain all audiovisual systems according to protocol requirements.

Utilize ITSO HP ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA.

Utilize the CRSS to monitor daily audio-visual support schedules and ad hoc requests.

Triage and escalate AV service resolution with other third-party vendors and conference support staff.

Provide training to customers in the use of media presentation and AV systems.

Provide conference room set-up.

Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required.

Coordinate with ITSO Customer Service Center (CSC) staff and other third-party vendors to resolve equipment failure and connectivity issues.

Participate in planning meetings with customer and AV BPA vendor to examine and recommend conference room, auditorium, and AV hardware and software audiovisual solutions and upgrades.

Maintain standard conference room AV infrastructure levels and notify MMT Page 2 Kristin G Howe

leadership when issues arise.

Provide overall management of installation and integration of AV systems to track and monitor conference room and auditorium AV repairs, replacements, and projects occurring at multiple Atlanta CDC campus locations.

Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event

Perform advance troubleshooting to diagnose and resolve any technical issues.

Stay in close contact with event planners to ensure all their technology needs are met and all their requirements are addressed in a timely manner.

Work directly with the Director of the CDC and the Office of the Directors RENAISSANCE WAVERLY HOTEL – ATLANTA, GA

(September 2006 – April 2014)

AV OPERATIONS MANAGER

Monitor equipment operation.

Set-Up operate and trouble shoot AV/projection/lighting/conference equipment, devices, and systems.

Ensure AV equipment is operational. Identify equipment in need of cleaning, repair or replacement.

Set-up and maintain property's portable audio system and operate and maintain house audio system.

Assist management in training employees and serve as role model and first point of contact.

Communicate additions or deletions to flow sheets for team members.

Break-down, remove, and secure equipment.

TECHNICAL

SKILLS

&

AREAS

OF EXPERTISE

MS Office Suite

Skype / Envision / Adobe Connect

Polycom equipment

Crestron DMC 4K Systems

Zoom meetings

Cisco Systems

QSC

Allen & Heath Mixing boards

Shure Mics

Analog Way

Extron

TMS

Domestic/International teleconferencing

CDC Security Training

NACI Security Clearance

NACI Public Trust Clearance

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