Chelsea Reeves

Senior Loan Specialist - Underwriter

Aurora, IL 60502

ad1wly@r.postjobfree.com

+1-630-***-****

I personally enjoy working in a business professional work environment where I can grow professionally and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment.

Authorized to work in the US for any employer

Work Experience

Senior Associate Personal Banker

BMO US - Naperville, IL

February 2023 to October 2023

o Ability to troubleshoot digital issues within the website and throughout the app. o Enroll business and personal accounts.

o Provide customer with tools and knowledge to self-service. o Ability to navigate through multiple systems and correct profile issues. o Work collaboratively with all lines of business to improve the customer experience; inspire trust and motivate others, embrace opportunities for learning, partner with colleagues and share knowledge while embracing BMO Customer Promise.

o Probe to understand client needs and provide advice related to personal banking strategies that meet the client’s objectives and manage all transactional outcomes of the call in a professional and accurate manner.

o Respond to queries from front-line branch teams and related to technology and complex processes related to Retail Online Banking.

o Process customer requests, following established processes including generating service requests in order to complete financial and non-financial transactions, accurately, within specified time frames and in accordance with Bank policies and procedures.

o Follow all BMO policies and procedures during customer calls in order to minimize risk to the business and provide the customer with appropriate information as per established regulations. Perform any required documentation after the call is completed to ensure an accurate processing of any client request.

o Maintain current knowledge of the banking & cards industries, practices and trends and integrate into client conversations in a professional manner.

o Use applicable technology and tools to facilitate an effective conversation with the customer. o Provide exceptional sales and service to BMO customers or prospects by handling inquiries to the NACCC in an informed, professional and efficient manner. Senior Loan Specialist - Underwriter

Lending Solutions Inc - Elgin, IL

October 2016 to October 2022

o Third party call center and financial service company servicing several credit unions and banks. Dedicated three years onsite in the Elgin branch and three years remote working from home. o Senior Loan Specialist - Processed consumer loan applications over the phone. Thoroughly review credit reports with the applicant through Experian, Equifax, and Trans Union. Gathered information and discussed loan decisioning with the underwriting team. Cross sold additional loan products and services to generate revenue for the company and clients.

o Financial Services Representative - Assist members/customers with their accounts, online banking, report disputes, troubleshoot errors, reverse fees, transfer funds, and process payments. o Consumer Loan Underwriter - Decision loan applications for unsecured and collateralized loans including detailed underwriter notes, stipulations, and guidelines. o Outbound Director Specialist - Cold calling members/customers regarding company mishaps, changes, conversions, and promotions. Sales/Marketing different products and services for several credit unions and banks. Reaching out to members/customers with promotional offers, as well as processing and decisioning loan applications upon interest.

Customer Service Representative

Kohl's - Bloomingdale, IL

November 2014 to August 2016

o Provide customers with a fast and efficient checkout experience o Answer, greet, and direct calls from customers/business professionals o Assist with questions/concerns regarding merchandise or purchases o Price change, mark out of stock, and/or damage inventory o Provide details regarding current sales and promotions o Count registers before opening and after closing o Organize and replenish merchandise

Stay at Home Mom

Self employed - Bartlett, IL

October 2010 to November 2014

After moving from Texas to Illinois I was a stay at home parent/mother for four years. It was very important to focus my undivided time and attention on my young children. Once my children were both in grade school, I returned back to work full time.

Associate Manager

Sonic Drive-In - Garland, TX

September 2007 to October 2010

o Team Leader and Associate Manager for the company/associates o Prepare and serve customers with fresh food and efficient service o Give details regarding current discounts, coupons, and promotions o Assist with taking orders, preparing food, and handling payments o Made deposits for morning, mid-day, and night shifts o Count registers before opening and after closing o Count, unload, stock, and replenish inventory

Customer Service/Cashier

Luby's - Mesquite, TX

December 2005 to July 2006

o Team Lead, Customer Service, waitress, and cashier experience o Answer, greet, and take phone calls for catering and pick up orders o Provide customers with delicious meals and friendly, efficient service o Give details regarding current promotions, coupons, and discounts o Assist with food preparation, serving food, handling registers, and also helping with daily, weekly, and monthly inventory for the cafeteria

o Prepare food, restock, and clean work area for the following shift/day o Pre-count, open, and close registers before opening and after closing Customer Service Representative/Cashier

Academy Sports + Outdoors - Plano, TX

November 2003 to December 2005

o Provide customers with an efficient and friendly checkout experience o Assist with questions/concerns regarding merchandise and purchases o Give details regarding current sales, discounts, and current promotions o Direct all phone calls from the main line to the designated department o Handle phone calls, returns, and even exchanges from customers o Count registers before opening and/or after closing o Replenish, organize, and price merchandise

Education

Diploma

North Mesquite High School - Mesquite, TX

August 2002 to June 2006

Skills

• Kitchen Experience (5 years)

• Food Preparation (5 years)

• Food Safety (5 years)

• Food Handling (5 years)

• Kitchen Management Experience (3 years)

• Outbound Sales (5 years)

• Financial Services (7 years)

• Underwriting (6 years)

• Credit Analysis (7 years)

• Upselling (10+ years)

• Negotiation (10+ years)

• Business Development (5 years)

• Telemarketing (7 years)

• Cold Calling (7 years)

• Loan Officer Experience (7 years)

• Marketing (10+ years)

• Outside Sales (10+ years)

• Banking (7 years)

• Loan Origination (7 years)

• Inside Sales (10+ years)

• CRM Software

• Salesforce

Languages

• English - Fluent

Links

http://linkedin.com/in/chelsea-reeves-57349797

Additional Information

Experienced Customer Service Expert with a demonstrated history of working in the financial and retail industry.

Strong operations and third-party call center experience. Professionally skilled in Consumer Lending, Underwriting, Collections, Financial Services, and Outbound Sales/Marketing. Highly proficient in Finance, Loan Products and Services, Credit Building, Cross-Selling, Account Management, Company Management, Sales, Inventory, Microsoft Word, and Microsoft PowerPoint.

Contact this candidate