Strategic Implementation Manager

TREVOR EDWARDS

*** ********** ******* *********, ** 30459 • Cell: 404-***-**** • ***********@*****.***

Professional Summary

Dedicated employee who possesses a unique set of technical, social, and leadership skills to successfully lead and manage multiple projects to ensure a high level of quality and predictability.

Skills

Excellent problem-solving abilities SQL server management skills that continually

Excellent leadership skills develop

Dedicated mentor and team builder Great at setting expectations outlined in contracts

Excels at developing predictable forecasting tools Excellent knowledge to manage software integrations to consistently hit targets Full Microsoft Office Suite versatility

Develops cross departmental communication channels Great with building strong client relationships

Work History

Implementation Manager, 12/2019 to Present

Tyler Technologies – Duluth, GA

Led team of 12 consultants and project managers which worked through a portfolio that consisted of up to 60 projects.

Primary responsibility is to oversee implementation projects from contract signature to a transition to support staff.

Maintained regular meetings with my staff to ensure their needs were met.

Provided and prepared portfolio forecast reports to ensure expected financial obligations were met.

Worked across departments to support staff to escalate items and ensure timely deliverance.

Handled client escalations and met with steering committees to keep project risks identified for solutions.

Managed contracts ranging from multiple millions to small purchase orders for installed accounts.

Senior Implementation Analyst, 08/2018 to 12/2019

Tyler Technologies – Duluth, GA

Fostered strong working relationships with support, product strategy and development departments.

Work daily with many of the development staff to fix crucial issues across multiple software products.

Learned skills in Tyler Deploy to install and upgrade a multitude of Tyler Products.

Worked with management team to implement new processes and identified areas of decreased efficiency.

Ability to install and troubleshoot integrations between Tyler products as well as outside software.

Senior Implementation Consultant, 03/2015 to 08/2018

Tyler Technologies – Duluth, GA

Ran enterprise software implementation projects as the lead consultant.

Worked with development teams to implement new software through the early adoption process.

Built strong client relationships to foster trust and dependability with Tyler.

Education

Bachelor of Arts: Geography and Modern Language, May 2011

Georgia Southern University College of Science and Technology - Statesboro, GA

Studied geography and Spanish to develop a strong foundation of skills to build a career.

Languages

Certified fluent in Spanish

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