Experience

CHARLES LONG

352-***-**** ad1wkt@r.postjobfree.com Belleview, FLORIDA 34421

Objective: Seeking a customer service position where I can utilize my extensive experience in automotive repair and golf/landscape industry experience, coupled with my strong customer service skills, to provide exceptional customer support while utilizing any needed technical knowledge to troubleshoot and resolve customer inquiries.

Shop And Equipment Manager

DOWN TO EARTH, The Villages, FLORIDA

September 2013 - Present

• Resolved customer complaints regarding worker performance and services.

• Administered first aid in emergency situations.

• Organized daily duties for a work force of 14 personnel

• Purchasing of all shop and equipment supply needs.

• Maintenance and repair of several million dollars of equipment.

• Calculated and recorded department expenses.

• Trained workers in company procedures or policy.

• Defined problems, collected data, established facts and validated conclusions.

• Assigned tasks and work hours to staff.

• Used electronic devices, such as computers and radios. Shop And Equipment Manager

STONE CREST GOLF AND COUNTRY CLUB, Summerfield, FLORIDA February 2003 - September 2013

• Used electronic devices, such as computers and radios as well as various diagnostic equipment and tools.

• Calculated and recorded department expenses.

• Trained workers in company procedures or policy.

• Resolved customer complaints regarding worker performance and services rendered.

• Assigned tasks and work hours to staff.

• Inspected equipment and vehicles, to detect wear and damage and repaired when needed.

• Operated, drove and explained use of mechanical equipment.

• Sought continuing education opportunities to stay current with industry trends. Mechanic, Owner/Operator

JRC AUTOMOTIVE, Ashtabula, OHIO

March 1992 - October 1999

• Customer service: Communicated effectively with customers regarding repair estimates and timelines.

• Adjusted and repaired systems to meet manufacturer's performance specifications. Completed regular maintenance services on vehicles including oil changes, tire rotations, and brake repairs.Documented services and repairs on work orders.

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Education

Skills

• Dismantled devices to access and remove defective parts with hoists and cranes.

• Performed road tests to diagnose needed repairs and test completed repairs.

• Ordered accurate amounts of parts and supplies to maintain necessary inventory.

• Used wide variety of test procedures and equipment to trace hard-to-locate defects or problems. Certification In Customer Service,Automotive Repair,Business Admin TRW Automotive Technical, Cleveland, Ohio

June 1991

Certification In EMT-A

VoEd Vocational School, Jefferson, Ohio

June 1990

CFCC, Ocala, Florida

April 2007

• Excellent communication skills

• Problem solving

• Technical understanding

• Conscientious and thorough

• Instructing Users

• Diagnostic Procedures

• Corrective Actions

• Customer Service

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