CHRIS

MAGILL

ad1wi4@r.postjobfree.com

404-***-****

Nashville, TN United States

linkedin.com/in/chris-magill

github.com/magill131

SKILLS

Professional:

●Quality Assurance

●Problem-Solving

●Data Analysis

●Strategic Planning

●Process Improvement

●Testing Methodologies

Interpersonal:

●Effective Communication

●Conflict Resolution

●Team Collaboration

●Customer Service

●Empathy & Patience

●Feedback Incorporation

Technical:

●Application Testing

●Web-Based Testing

●Test Strategy Development

●Automated & Manual Testing

●GitHub & Version Control

●Cypress & Postman

EDUCATION

University of Tennessee-Martin

Martin, TN • 2023

Master of Education (M.Ed.) : Interdisciplinary Teaching

Liberty University

Lynchburg, VA • 2016

Bachelor of Science (B.S.) : Special Education

CERTIFICATIONS

Certificate in QA Engineering, Coding Temple - 2023

QA Engineer with 5+ Years of Experience: Mastering Quality Assurance with Innovation and Precision

PROFESSIONAL SUMMARY

Dynamic QA Engineer with over 5 years of diverse professional experience, specializing in quality assurance, data analysis, and customer-centric problem-solving. Skilled in orchestrating end-to-end quality control measures to elevate product reliability and ensure unparalleled customer satisfaction. Demonstrates a strong proficiency in identifying and resolving system defects, underpinned by a solid foundation in both automated and manual testing methodologies. Combines technical expertise with a strategic mindset to optimize testing processes and improve product quality. Adept in utilizing industry-standard tools and technologies, coupled with excellent communication and team collaboration skills, to drive efficient and effective quality assurance outcomes.

CORE COMPETENCIES & MAJOR ATTRIBUTES

●Quality Assurance Acumen: Proven at Parallon Business Solutions; expert in quality control and customer-oriented problem-solving.

●Data-Driven Approach: Demonstrated at Knox Doss Middle School; strategic curriculum planning mirroring QA monitoring and optimization.

●Testing Methodology Expertise: Developed through Coding Temple; comprehensive test case design for Contact List App, employing both automated and manual testing.

●Communication & Teamwork: Exemplified in educational roles; vital for effective collaboration and conflict resolution in QA team settings.

●Technical Skills & Tools Proficiency: Proficient in key QA tools like Cypress and Postman; strong background in application and web-based testing.

PROFESSIONAL EXPERIENCE

Parallon Business Solutions - Customer Dispute Specialist

Nashville, TN • 11/2022 - Current

Key Responsibilities:

●Expertly assess customer disputes through in-depth transaction and account history analysis, primarily via telephonic interactions.

●Excel in resolving patient issues and complaints, enhancing customer satisfaction through effective communication and problem-solving strategies.

●Collaborate with team members to manage and improve backfill processes, focusing on maintaining high standards of quality and accuracy.

●Implement quality assurance protocols in dispute resolution, ensuring consistency and accuracy in customer interactions.

●Utilize data analysis tools to track patterns in customer complaints, contributing to continuous improvement in service delivery.

Wilson County High School - ISS Teacher

Lebanon, TN • 01/2022 - 05/2022

Key Responsibilities:

●Managed communications with over 20 families, effectively bridging the gap between school and community.

●Implemented behavior intervention strategies to de-escalate conflicts, contributing to a more productive and harmonious learning environment.

●Developed and applied a systematic approach to monitor and assess student behavior, similar to quality control processes.

●Leveraged analytical skills to evaluate the effectiveness of intervention strategies, ensuring optimal outcomes.

Knox Doss Middle School - Paraprofessional

Hendersonville, TN • 08/2019 - 05/2021

Key Responsibilities:

●Utilized strategic planning to design and adapt curriculum based on real-time data, achieving a 56% growth in student academic outcomes.

●Employed data-driven decision-making to continually refine teaching methods and improve student engagement and learning.

●Coordinated with teaching staff to implement standardized testing procedures, ensuring consistency and reliability in assessments.

LEAD Academy - Paraprofessional

Nashville, TN • 08/2018 - 05/2019

Key Responsibilities:

●Conducted comprehensive analysis of student performance data across multiple platforms, enabling the delivery of targeted instruction that significantly boosted academic achievement.

●Utilized a variety of assessment tools and techniques to measure student progress, mirroring the quality assurance processes in software testing.

PROJECT WORK

Contact List App - QA Engineer

Technologies: GitHub, Cypress, Visual Studio Code, Postman

Key Responsibilities:

●Devised a comprehensive test plan to ensure the application's optimal performance, security, functionality, and quality.

●Ensured compliance with user standards, delivering a reliable and intuitive user experience.

●Expertly designed, executed, and documented a variety of test cases using both automated and manual methodologies.

●Conducted extensive testing, encompassing functional, security, scalability, and UI responsiveness.

●Identified and mitigated potential vulnerabilities, enhancing application security.

●Developed a robust testing framework, ensuring the web application's readiness to meet high operational standards.

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