Lynnesha Monee Hamilton

301-***-****● Essex, MD●*1221● ad1wi0@r.postjobfree.com

OBJECTIVE

To secure a position in the CUSTOMER SERVICE field as well as medical field where I can utilize my interpersonal and problem- solving skills Centura College, Virginia Beach VA (Certificate program) Graduated Bronx Leadership Academy, Bronx, New York HS Diploma, August 2014 BCC, Baltimore MD College Credits, January 2016

EXPERIENCE

Sinai Hospital Patient Access Associate July 2022– Answering phones Scheduling appointments Registering Patients Scheduling Medical surgeries for in Labor & Delivery

Compassionate Care/Comfort Care CNA/Nurse October 2021—March 2022 Bathing Patients Administering medication. Feeding/Grooming and Cleaning patient home. Procreate Fertility Clinic, Chesapeake, VA Medical Assistant September 2020–2021 Assist with medical procedures Clean surgical instruments Phlebotomy Administer injections HSG, HSC, Egg Retrieval

Sinai Life-bridge Health Hospital, Baltimore, MD Registration Associate January 2019– Greet and check in patients, Schedule patient appointments, Data Entry of Patient demographics, Verify insurances, Preauthorization of medical billing. CVS, Baltimore, MD Customer Service Representative November 2017-2018 Resolve to customer issues and concerns with empathy and patience with a customer-centric approach. To provide and assistance to customers and information on a wide range of CVS Health products and services. Responding to customer inquires via phone, email, and chat in a professional and timely manner.

Red Coats Inc, Baltimore, MD Janitorial Assistant April 2016 Cleaned designated areas within office building. Handled hazardous materials and safely discarded waste.

Forever 21, Baltimore, MD

Floor Associate November 2015

Helped customers with clothing selection, finding desired size(s), and making purchases. Maintained areas within the store to ensure sections were clean and well-organized. Folded and rearranged clothing as necessary

Vaughn Greene Funeral Services, Baltimore, MD

Beautician assistant October 2015- January 2016

Assist with grooming bodies. Cleaning and taking out trash inside funeral home. Home Depot, Halethorpe, MD

Cashier/Paint Associate October 2014 –

Assisted customers with product inquiries and locating items. Managed a cash register including purchases and returns. Performed service requests including mixing paint and retrieving products.

Eagle Academy for Young Men, Bronx NY

Administrative Assistant December 2013-

Managed daily admin tasks including answered phones and recorded messages, copied documents sent and received faxes, and ran errands. Created spreadsheets. Organized office supplies and took inventory. Assisted 6th graders with homework as needed South-East Bronx Neighborhood Center (SEBNC), Bronx, NY Youth Worker September2013 - December 2014

Escorted students to the SEBNC from various neighborhood elementary schools. Supervised youth during recreation and free time Assisted youth with homework completion Managed the distribution of snacks.

Jewish Home Life Care, Bronx, NY

Summer Youth Worker Summer 2010

Transported residents throughout the facility Assisted with the daily grooming process: styled hair, filed nails, wardrobe Helped serve meals and feed residents SKILLS

Customer Service

Medical Procedures (CNA/Nurse)

Data Entry

Phlebotomy

Microsoft Office and Google Suite

HIPAA Compliance

Medicated A B Certification

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