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CAREER SUMMARY

Experienced IT Engineer with a demonstrated history of working in information technology and service industry. Skilled in-service delivery, IT service management, vendor management, IT infra setting and configuration. Currently associated with Qatar Government Contact Center (QGCC) under Novel Overseas on a Contract base as IT support Engineer role, previously served as Senior Associate: IT ops (Team Lead) role in Coforge Technologies for the client Airport Authority of India (AAI).

SKILLS & EXPERTISE

ITIL /ITMS Service Desk tools SCCM / Manage Engine Corporate IT Training.

Servers

2008,2012,2016,2019.

Printer and scanner

Cyber Security

User Administration IT Asset purchasing.

OS like win 7,8,10&11. Fort iGATE Firewall Hardware / Networking Asset register making.

Network Administration Desktop support Antivirus, EDR Team Management

System Administration MS-Office 365 VPN, LAN,WAN Time Management EMPLOYMENT HISTORY

IT Support Engineer

Senior Associate: IT OPS

Novel Overseas QGCC- Malomatia Doha,

Qatar

Coforge Technologies AAI Chennai

October 2022 - present

Nov 2018 – Mar 2022

Network Engineer NIIT-Technologies AAI Mangalore Feb 2015 – Nov 2018

Network &System Engineer Radix Technologies Calicut July 2012 – Dec 2014 EDUCATIONAL BACKGROUND

Bachelor of Technology(B-Tech)

(2008-2012).

University Of Calicut Kerala. Electronics

&communication

Engineering

PR OFESSIONAL EXPERIENCE

1. IT Engineer:- Qatar Government Contact

Center Under Novel Oversea

Provide first and second level of IT support to end user either locally or remotely, and updated through service desk (CA & Manage Engine)

End point administration through Manage Engine Desktop Central, patch updating, software deployment etc.

Ticket management: create, assign, resolve, escalate the ticket through IT SD tools like CA & Manage Engine SD.

End user administration on server 2016 AD: GP Creation, password policy creation, file server and print server access management etc.

Laptop and desktop servicing / OS installation, asset verification and asset management.

Office 365 / office 2016 administration: installation, Licensing, application access (Teams, One drive, planner, yammer etc.), backup etc.

Printer installation and administration (Sharp MX 5050V, Sharp MX-61FT), HP LaserJet pro etc.

User Training: provide first level of IT training to all newly joining users assigned by HR department

Provide VPN access and support to remote users through Fort iGATE firewall LinkedI

+974-******** ad1wgx@r.postjobfree.com Doha, Qatar

Willing to re-locate

MUHAMMED NIZAR

IT Engineer B-TECH: -Electronics Communication Engineering. Passionate and proactive learner with 11 years’ experience in IT operational field in Government and semi government organization. Currently in Qatar with transferable job visa, immediately available to join.

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Documentation: create, update and share accurate documents for usual procedure and common issues and their first level of trouble shooting.

Creating, sharing and storing daily and weekly IT device health status report to concerned team.

Weekly sharing the Service Desk ticket track report to QGCC IT Coordinator. Senior Associate IT OPS: - COFORGE Limited Airport Authority of India

Resolving, escalating and updating all IT end user ticket through Service desk - CA

Monitoring end user network, system performance monitoring and changing things when required.

Firewall policies and firewall authentication setting and monitoring – Fort iGATE Firewall

New hardware and software installation

Setting and configuration of servers, switches.

IP Address allocation maintenance.

Monitor network performance (availability, utilization, and latency) and test for weakness.

Oversee and maintain datacenter operation.

Antivirus(MacAfee) installation &updation. Outlook 365 configuration.

Technical training to all Airport Authority staff - regularly

Applications (AMS- Airport Management Solution, FIDS- Flight Information Display System) installation, updating &support. System & Network Engineer: - RADIX TECHNOLOGIES

Experience on Active directory user management and computer control.

Working experience on DHCP, DNS configuration on windows servers.

Experience on routing protocols on CISCO devices.

Server Backup and RAID configuration for better security.

Active Directory installation, group policy setting, domain user creation, system domain adding, client OS installation.

Managing print servers, installation and configuration of network, local and shared printer.

Virtual LAN (VLAN) configuration on CISCO switch.

CCTV & Access control system installation and configuration.

Client office biometric installation and configuration.

Giving remote support to clients, either using team viewer or remote chat. TRAINING & CERTIFICATIONS

Cisco Certified Network Associate(CCNA) –Routing &Switching Netsec Solution 2012

Security &IT training (Fort iGATE) – IPSR solution 2021

Microsoft Certified System Engineer (MCSE – 2008) Netsec Solution 2012

Red Hat Certified System Administrator(RHCSA) IPSR Solution 2014 Cert No: - 140-56-357

Red Hat Certified System Engineer(RHCE) IPSR Solution 2014 Cert No: - 140-56-357

Information Security Management System(ISMS) 2020 NIIT Institute

Azure Fundamental Training IPSR Solution.

HOBBIES

Teaching (part-time

teacher)

Travelling

Playing & watching football and cricket.

Social work.

Cooking

LANGUAGES PERSONAL INFORMATION

English Professional

Malayalam Native

Birth Date: Sep 1989

Nationality: India

Pass No: L7334591

Number of Dependents: 7

REFERENCES

Will be glad to provide reference on request.

Contact this candidate