It Support Engineer
Resume:
CAREER SUMMARY
Experienced IT Engineer with a demonstrated history of working in information technology and service industry. Skilled in-service delivery, IT service management, vendor management, IT infra setting and configuration. Currently associated with Qatar Government Contact Center (QGCC) under Novel Overseas on a Contract base as IT support Engineer role, previously served as Senior Associate: IT ops (Team Lead) role in Coforge Technologies for the client Airport Authority of India (AAI).
SKILLS & EXPERTISE
ITIL /ITMS Service Desk tools SCCM / Manage Engine Corporate IT Training.
Servers
2008,2012,2016,2019.
Printer and scanner
Cyber Security
User Administration IT Asset purchasing.
OS like win 7,8,10&11. Fort iGATE Firewall Hardware / Networking Asset register making.
Network Administration Desktop support Antivirus, EDR Team Management
System Administration MS-Office 365 VPN, LAN,WAN Time Management EMPLOYMENT HISTORY
IT Support Engineer
Senior Associate: IT OPS
Novel Overseas QGCC- Malomatia Doha,
Qatar
Coforge Technologies AAI Chennai
October 2022 - present
Nov 2018 – Mar 2022
Network Engineer NIIT-Technologies AAI Mangalore Feb 2015 – Nov 2018
Network &System Engineer Radix Technologies Calicut July 2012 – Dec 2014 EDUCATIONAL BACKGROUND
Bachelor of Technology(B-Tech)
(2008-2012).
University Of Calicut Kerala. Electronics
&communication
Engineering
PR OFESSIONAL EXPERIENCE
1. IT Engineer:- Qatar Government Contact
Center Under Novel Oversea
Provide first and second level of IT support to end user either locally or remotely, and updated through service desk (CA & Manage Engine)
End point administration through Manage Engine Desktop Central, patch updating, software deployment etc.
Ticket management: create, assign, resolve, escalate the ticket through IT SD tools like CA & Manage Engine SD.
End user administration on server 2016 AD: GP Creation, password policy creation, file server and print server access management etc.
Laptop and desktop servicing / OS installation, asset verification and asset management.
Office 365 / office 2016 administration: installation, Licensing, application access (Teams, One drive, planner, yammer etc.), backup etc.
Printer installation and administration (Sharp MX 5050V, Sharp MX-61FT), HP LaserJet pro etc.
User Training: provide first level of IT training to all newly joining users assigned by HR department
Provide VPN access and support to remote users through Fort iGATE firewall LinkedI
+974-******** ********@*****.*** Doha, Qatar
Willing to re-locate
MUHAMMED NIZAR
IT Engineer B-TECH: -Electronics Communication Engineering. Passionate and proactive learner with 11 years’ experience in IT operational field in Government and semi government organization. Currently in Qatar with transferable job visa, immediately available to join.
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Documentation: create, update and share accurate documents for usual procedure and common issues and their first level of trouble shooting.
Creating, sharing and storing daily and weekly IT device health status report to concerned team.
Weekly sharing the Service Desk ticket track report to QGCC IT Coordinator. Senior Associate IT OPS: - COFORGE Limited Airport Authority of India
Resolving, escalating and updating all IT end user ticket through Service desk - CA
Monitoring end user network, system performance monitoring and changing things when required.
Firewall policies and firewall authentication setting and monitoring – Fort iGATE Firewall
New hardware and software installation
Setting and configuration of servers, switches.
IP Address allocation maintenance.
Monitor network performance (availability, utilization, and latency) and test for weakness.
Oversee and maintain datacenter operation.
Antivirus(MacAfee) installation &updation. Outlook 365 configuration.
Technical training to all Airport Authority staff - regularly
Applications (AMS- Airport Management Solution, FIDS- Flight Information Display System) installation, updating &support. System & Network Engineer: - RADIX TECHNOLOGIES
Experience on Active directory user management and computer control.
Working experience on DHCP, DNS configuration on windows servers.
Experience on routing protocols on CISCO devices.
Server Backup and RAID configuration for better security.
Active Directory installation, group policy setting, domain user creation, system domain adding, client OS installation.
Managing print servers, installation and configuration of network, local and shared printer.
Virtual LAN (VLAN) configuration on CISCO switch.
CCTV & Access control system installation and configuration.
Client office biometric installation and configuration.
Giving remote support to clients, either using team viewer or remote chat. TRAINING & CERTIFICATIONS
Cisco Certified Network Associate(CCNA) –Routing &Switching Netsec Solution 2012
Security &IT training (Fort iGATE) – IPSR solution 2021
Microsoft Certified System Engineer (MCSE – 2008) Netsec Solution 2012
Red Hat Certified System Administrator(RHCSA) IPSR Solution 2014 Cert No: - 140-56-357
Red Hat Certified System Engineer(RHCE) IPSR Solution 2014 Cert No: - 140-56-357
Information Security Management System(ISMS) 2020 NIIT Institute
Azure Fundamental Training IPSR Solution.
HOBBIES
Teaching (part-time
teacher)
Travelling
Playing & watching football and cricket.
Social work.
Cooking
LANGUAGES PERSONAL INFORMATION
English Professional
Malayalam Native
Birth Date: Sep 1989
Nationality: India
Pass No: L7334591
Number of Dependents: 7
REFERENCES
Will be glad to provide reference on request.
Contact this candidate