Technical Support Client Services

Roy Hammons

(C) 678-***-**** Haslet, Texas ***********@*****.***

Professionally trained IT professional seeking to utilize 20 plus years’ experience in technical support, networking and client services.

PROFESSIONAL COMPETENCIES

Software and Hardware Specialist Oversee Projects Proficient in Windows

Project Requirements Cisco Switch Installation Implementation of Software / Hardware

Scheduling and Planning Thin Clients Configuration Microsoft Teams

Equipment Procurement McKesson EMR Software Training Program Implementation

BCM Software Remedy Software AS 400 Software

Service Now Windows 10 SCCM Software

SELECTED ACCOMPLISHMENTS

Installed Thin Clients PC’s printers and zebra printers in an Ecomm warehouse.

Successfully implemented software upgrades that came from Corporate.

Completed installation of Access Points at Parkland Hospital ahead of schedule

Resolved support tickets within the service level agreement on severity of tickets.

Averaged 50-60 support calls per day for pre-installation of the new POS system.

Achieved 100% customer satisfaction while onsite at customers locations.

Procured new equipment within budget for clients supported.

Onsite training and support for clients during and after the “go-live” start date.

Installed and configured 2nd party applications for McKesson EMR software.

Successfully implemented Windows 2003 Domain controller with Active Directories

Worked with Vendors on projects upgrading networking equipment in the building.

Supported 79 Nursing homes throughout Texas with over 350+ networked devices.

PROFFESSIONAL HISTORY

Bed Bath & Beyond, TSS Engineer 2016 to Present

Provide technical support for the ECOM center overseeing personal computers thin client’s wireless scanners,

and servers in a network environment.

Brought the EComm site up by installing PC’s, Thin Clients Lexmark Laser Printers and Zebra Label Printers

Lead projects within the TSS group for hardware deployments, inventory, and upgrades.

Perform upgrades to Windows 10 and work with Active Directory.

Monitor ticket queue in ServiceNow and handle incidents/tasks.

Setup VPN for employees to work remotely and support.

Support WM to help support Zebra/Lexmark printers in the warehouse. Reset user passwords and diagnose issues.

with printers in WM

Support and maintain server room – work with vendors when needed and joined videoconference calls to

support and replace hardware or software.

Installed and troubleshoot software-Office 365, Outlook, Teams, Adobe, PINGID, WM,

Supporting all Associates with any hardware or software issues

Technical Contractor:

Net sync Networking Solutions, Technical Support

Installed Access Points at the new Parkland Hospital

Replaced network cabinets and installed AP’s throughout the Duncanville ISD. 2014 to 2016

Installed Cisco Switches and installed AP’s throughout the Fort Worth ISD.

Ingenico 2013 to 2014

Worked with customers to install POS equipment and all PC issues/connections.

Oberon Medical Solutions 2011 to 2013

Supported clients using the McKesson EMR products and Implementation of the software.

Going onsite to customers locations to train and setup software and hardware

In Health Records, Lead Technical Support 2006 to 2010

Supported Corporate and Manufacturing facility on all computer, networking and phone issues.

Daybreak Venture L.L.C. Lead Technical Support 2000 to 2006

Supported Nursing homes with computer/network related issues.

INDUSTRY SPECIFIC TRAINING

Microsoft Windows Server 2012, Completed, Lanier Technical College Cummings, Georgia

Cisco CCNA Classes, Completed, Lanier Technical College Cummings, Georgia

General Studies, BA at the University of Louisiana at Monroe Monroe, Louisiana

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