Harold “Greg” Schadel

**** ***** ****

Colorado Springs, CO 80904

Objective:

As an IT professional with more than 20 years of IT experience seeking a position within the IT industry where I can utilize my skills and training to help achieve the overall goals of the company.

Education:

Northeastern State University – Bachelors of Science

Environmental Management, Industrial Safety, Associates of Biology

Independent Courses: ITIL, A+ and MCSE

Technical Skills:

Active Directory

DNS

Microsoft Exchange

VMware

Windows OS (XP to 2010)

Remedy

Solarwinds

Server Builds (Physical and Virtual)

Reimaging devices

Remote access, break/fix, troubleshooting, stakeholder assistance

Windows Server (2003 to 2016)

Software/Hardware Installation

Rightfax

Storage Management

Backup/Restores

Camera Systems/Door Controls

Work Experience:

Tek Experts July 2021 – Oct 2021

Technical Support Engineer for Microsoft customers

Troubleshooting and remediation of technical issues

TAT Enterprises September 2021 - Present

Cashier

Lowes July 2020 – Feb 2021

Cashier

Saint Francis Hospital (Robert Half Technology) July 2019 – October 2019

Performed System Administration duties and input all radiology imaging systems into Solarwinds

Did troubleshooting on HP and Dell servers as needed

Worked with the Service Now team to integrate with Solarwinds for alerting purposes

Cancer Treatment Centers of America 2008 – 2018

Systems Operations Technician

Supported Windows, VMware and Server Builds along with P2V of older hardware

Maintained Active Directory, Exchange, DNS and Solarwinds

On-call rotation supporting over 4000 end-users

Utilized Remedy and Altiris for ticketing as well as assisted in building and knowledge base in the system

Assisted in the building and activation of 2 remote data centers and the decom of a third

Served as the SME during a network refresh at 4 hospitals, assisted in opening 3 of 4 new hospitals

Resolved all IT issues from Tier I to Tier III with end-users working with vendors and third- party providers

Interfaced with Stakeholders including Senior Leadership at all business locations

Assisted in the Back-up and Restore of data across the enterprise

Cancer Treatment Centers of America 1999 – 2008

Desktop Support Technician

Provided on-site support for a user base of 600 with a total of 4000 users company wide

Resolved tickets where possible or escalated to the next tier

Deskside as well as remote IT support

Password resets in Active Directory

Exchange support

Maintained the Corporate Intranet

With a working group, built out the Kronos timekeeping system

Oklahoma Air National Guard Feb 1997 – Dec 2010

Medical Administrator

Logistics Officer

Medical Readiness Officer

oEnsured availability of necessary supplies and equipment for the daily functions of the work center

oSupervised the logistics personnel, medical equipment repair and pharmacy staff

oConducted Readiness training for approximately medical personnel

oDocumented all training

oEnsured personnel were ready to deploy included all required documentation and equipment

oAssembled and reported readiness information to higher headquarters on a monthly and as needed basis

oRepresented the Medical Group at various Group level events, including as the Medical representative to the Incident Command Center, planning meetings with higher headquarters

oDeployed to support natural disaster relief and other non-combat response scenarios

Oklahoma Air National Guard May 1986 – Feb 1997

Public Health Technician

oDeveloped and implemented various Occupational Health programs including Hearing Conservation, Respiratory Protection and the surveillance of hazards to Wing personnel. Developed and presented hazard abatement education and physical examination requirements for personnel based on their individual exposures

oFood and food facility inspection including training and remediation of structural and personnel operations

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