Account Manager Customer Service
Resume:
Maylene
Thurton
Maylene Thurton
Queens Village, NY 11429
**********@*****.***
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Skills
State Government Legislative Relations Government Relations Governmental Affairs Client Relations People Management Relationship Building Executive Leadership Salesforce.com/CRM Building & Fostering Strong Relationships
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Experience
NYS Assembly / Chief of Staff
May 2022 - PRESENT, Queens NY
● Direct and plan the entire operation of district office staff, including supervision, assignments, and workflow
● Implement office policies and procedures for the District Office using rules and regulations of the NY State Assembly
● Hire, train, evaluate, and terminate staff by policies and procedures of the NY State Assembly
● Represent Assemblymember at meetings, events, functions, including addressing the audience
● Monitor correspondence, particularly of a legislative nature for an accurate representation of Assemblymember positions
● Schedule and chair staff meetings
● Maintain communication with the Albany office, the community, business leaders, constituent groups and government partners
● Coordinate the Assemblymember's district schedule
● Accompany Assemblymember on visits throughout the district when necessary
● Assist constituents with unique and special needs
● Schedule meetings with government agencies, including other state elected offices
● Schedule and coordinate community meetings, events, and mobile office across the district
● Perform special projects assigned by the Assemblymember
New York Council on Problem Gambling / Kings County Team Leader
February 2021 -May 2022, Kings County, NY
● Oversaw regional community-based problem gambling programming
● Coordinated the PGRC Advisory Committee on Cultural Humility
● Organized community outreach, education and public awareness related to prevention, special populations, community capacity building regarding problem gambling.
● Communicated the goals of the gambling outreach, awareness, and prevention initiatives to a broad range of constituents through community meetings
● Participated in community events and Community Board meetings/events
● Programmed planning, development and administration for Kings County
● Worked with prevention, recovery and gaming industry systems within the region
● Organized and deliver presentations and trainings to key stakeholders and partners in the community
● Worked closely with the PGRC Director regarding program activity, outcomes of the work plan
● Worked and managed relationships and partnerships with Kings County community and regional coalitions
NYS Senate / Chief of Staff
August 2019 -February 2021, Brooklyn NY
● Directed and planned the entire operation of district office staff, including supervision, assignments, and workflow
● Implemented office policies and procedures for the District Office using rules and regulations of the NY State Senate
● Hired, trained, evaluated, and terminated staff by policies and procedures of the NY State Senate
● Represented Senator at meetings, events, functions, including addressing the audience
● Monitored correspondence, particularly of a legislative nature for an accurate representation of Senator’s positions
● Scheduled and chaired staff meetings
● Maintained communication with the Albany office, the community, business leaders, constituent groups and government partners
● Coordinated Senator’s district schedule
● Accompanied the Senator on visits throughout the district when necessary
● Assisted constituents with unique and special needs
● Schedule meetings with government agencies, including other state elected offices
● Scheduled and coordinate community meetings, events, and mobile office across the district
● Performed special projects assigned by the Senator
Association for Computing Machinery / Digital Manager Account Manager
January 2018 - April 2019, New York NY
● Responsible for the overall maintenance and growth of the institutional subscription business of the organization’s research digital library, in the academic consortia market.
● Proactively managed the customer renewal process for all Digital Library Academic institutional customers licensing and related documentation, and access control
● Provided usage statistics to Academic Digital Library institutional customers
● Attended and represented the organization at library market conferences and events
● Oversaw account receivables for the Digital Library Academic accounts to maintain timely payments and conduct timely payment collection activities for past due accounts
● Communicated pricing and licensing terms for renewal and new subscriptions
● Monitored trends in overall Academic consortium Digital Library business
NYS Assembly / Office Adminstrator
February 2017 - November 2017, Queens NY
● Directed and planned the entire operation of district office staff, including supervision, assignments, and workflow
● Implemented office policies and procedures for the District Office using rules and regulations of the NY State Senate
● Hired, trained, evaluated, and terminated staff by policies and procedures of the NY State Senate
● Represented the Senator at meetings, events, functions, including addressing the audience
● Monitored correspondence, particularly or a legislative nature for an accurate representation of Senator’s positions
● Scheduled and chair staff meetings
● Maintained communication with the Albany office, the community, business leaders, constituent groups and government partners
● Coordinated the Senator’s district schedule
● Accompanied the Senator on visits throughout the district when necessary
● Assisted constituents with unique and special needs
● Scheduled meetings with government agencies, including other state elected offices
● Scheduled and coordinate community meetings, events, and mobile office across the district
● Performed special projects assigned by the Senator
NYS Assembly / Community Relations Director
January 2013 - December 2016, Queens NY
● Cultivated and promoted community relations opportunities, and provided leadership to improve ongoing community outreach and education to referral sources while helping the Assembly district to achieve strategic goals and objectives.
● Managed all employees of the department and maintained accountability for staff hiring and performance management.
● Recommended and structured partnerships to maximize the benefit to the 33rd Assembly District; strengthened relationships with key stakeholders, and spread awareness of programs through strategic networking
● Showcased powerful presentation and public speaking skills at community meetings, while presenting work of the office and fielding concerns and questions from constituents
● Planned events and managed all aspects of event logistics and community outreach.
● Coached, guided, and mentored current and new staff regarding operational procedures and policies
● Performed a pivotal role in administering caseloads by handling constituent inquiries on a wide variety of issues while communicating with government officials and agencies to acquire unique solutions
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Education
St. John’s University / BA Psychology
September 1991 -May 1995, Queens Campus
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