Ashley Conner

Charlotte, NC, ***** 704-***-****

ad1w7q@r.postjobfree.com

Summary

Software Quality Assurance Engineer

Software Quality Assurance Engineer with a diverse background encompassing law enforcement, IT, Asset Protection, and SaaS QA engineer. Adept at sprint planning, product environment, automated tests, troubleshooting, and delivering results promptly. Experienced QA Analyst in the SaaS sector, responsible for supporting software reliability based on user requirements. Proficient working in Agile teams to meet objectives, business needs, system, and technical requirements for web-based applications. Proven leader in fast-paced, dynamic environments with experience in Quality Assurance, Asset Protection, Cyber Security Risk Management, and Identity Access Management controls. Critical thinker who works under pressure and drives roll-out projects to success.

LEADERSHIP

An innovative, detail-oriented, and present leader with a servant-hood approach. Ownership of process in each area. Implementing plans through rigorous manual testing, verbal communication, business communication, standardized reports, project planning, and coaching members through their strong analytical skills. Clear and unwavering communication for seamless execution of product delivery and deployment.

EXPERIENCE

Real Estate Analyst Jun 2022 - Present

eXp Realty, Charlotte, NC

Advancing user experience through communication and visualization techniques. Purposeful goal setting and client confidentiality management using CRM (Customer Relations Manager) technology.

· Network architect of vendors for client transactions via virtual meetings.

· Custom consultation design executed through technical skills and computer resources.

· Point of contact for new software releases, quality assurance, and unity.

· Point of contact for seasoned veterans and newly licensed agents seeking innovative IT efforts, social media, video, or photo-graphical assistance.

· Team building, managing multiple projects, collaboration skills, project manager expert, game development, and bridging the gap between brokerage IT administrators and agents through educational opportunities.

· Embraces cultural and economic aspects related to transactional experience to create world-class service using modern technology.

Quality Assurance Analyst Dec 2005 - Sep 2021

Mecklenburg County Sheriff's Office, Charlotte, NC

IAM Administrator for 1200 employee accounts providing technical support for digital assets.

· Managed implementation of a new secondary employment site for 350 users. Provided Beta Testing and CI/CD for end users as a liaison for IT personnel.

· Provided IT Security for quality assurance testing and providing feedback.

· Object-oriented programming to ensure security devices, firewalls, usability, and unity.

· Exclusively worked with site developers and IT personnel on cybersecurity projects and planning to create, test, train, educate, and deploy new CAD (Computer Assisted Dispatch) systems for agency users.

· Dedicated contact for IT incident response, operating systems, Computer Architecture, and quality assurance to all system users (Executive staff, Field Deputies, and Dispatch personnel).

· Served as Black/White box tester for application disbursement, unreal engine, and testing of all new technology presented by IT staff. Familiar with JIRA, Microsoft Windows, iOS, MacOS, Regression Testing, MS Office,and Test Plans.

· Seasoned in Agile and Scrum environments, detail oriented, performance tools, sprint deadlines, time-management skills, and problem-solving.

· Senior-level system administrator for Identity Access Management and personnel archives.

SKILLS

Agile Methodologies, Scrum Methodologies, SDLC, QA/QC, Risk Management, JIRA, Team Lead, Mentorship, UI