Noor Hassan - Computer Engineer

Masters of Information System Management

System Analyst - IT Specialist

Professional Summary

An experienced IT applications professional with database management skills across both Oracle and MS SQL. (12 years' experience) Besides being able to Support several applications modules to the business, having the experience in JAVA and performed several projects while finishing the Master program (MSc of Information Systems management). Having the ability to take the technical lead in projects and supporting technical implementation whilst working on multiple products. Currently working in a demanding production support environment managing large volumes of business critical data. A committed team player, self-motivated with the ability to communicate at all levels. At the moment I am looking for a suitable environment to practice my experience and to enlarge my knowledge.

• Able to effectively communicate technical data to non-technical colleagues.

• Positive and Enthusiastic about learning new work methods and technologies.

• Experience of Oracle Application Servers, SAN, NAS, XMLDB.

• Experiences in all IT projects related to business requirements, changes, enhancements and correction.

• Multitasker, highly committed to deadlines and good team player

• Have an excellent knowledge of PHP, SQL, XHTML, CSS and JavaScript.

• Ability to multi task & priorities under ever changing & challenging workloads.

• Ability to quickly understand complex problems and devise effective solutions.

• Experience of working on Oracle 9i/10/g/11g server infrastructures. Work History

Kamal Osman Jamjoom Est - IT System Analyst

Dubai

10/2009 - Present

Evaluates processes and methods used in existing ICT systems, proposes modifications, additional system components or new systems to meet user needs as expressed in specifications and other documentation.

• Working with users to formulate and document business requirements ad1w6q@r.postjobfree.com

055-***-****, 050-*******

Dubai, United Arab Emirates

Education

2011

Heriot Watt University

Master of Science: Computer Systems

Management

University of Sharjah- UAE

Bachelor of Science: Computer

Engineering

Skills

• System Analyst Skills

• Oracle Retail: ORRMS,

ORWMS, ORSIM, ORPOS, EBS,

PBEL,APPWORX

• Microsoft SQL Server, 2000-

2005-2008

• Microsoft Package. (excel,

power point, word)

• Technical Training

• Technical writing Skills

• JAVA skills

• C++, C sharp skills

• UNIX skills

• ITIL certified

• UML Skills

• Oracle DBA

• Data cleansing

• Data Warehouse tools

• Identifying, investigating, and analyzing business processes, procedures and work practices

• Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior

• Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects

• Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system

• Creating user and training documentation, and conducting formal training classes

• Developing functional specifications for use by system developers

• Using data and process modeling techniques to create clear system specifications for the design and development of system software.

• Acting as a central reference and information source, providing guidance and assistance in the system project decision making process Kamal Osman Jamjoom Est - IT Support Associate

Dubai

10/2008 – 10/2009

• Oracle RMS, Oracle Property Management, Oracle WMS, Oracle RIB, Oracle RDW, Data Corrections ReSA-RMS-EBS-OBIEE-WMS-SIM, ORCO Vs ORBO, ORMS Vs ORSIM, Transactions & Masters, Night Batches and Month End Activities, Stock take uploading

• Oracle WMS - handling data integration, correctness and flow

• Handling daily issues and performance enhancement steps

• Coordinating to Oracle vendors for applying resolutions and developments

• HP SENIOR ENGINEER

08/2007

• Installation and maintenance of all systems within a client's digital environment

• Mentor for Most of the IPG product line such as: All in One printers (Office jet, PSC, Photo smart, DeskJet), Single function printers, Scanners & Projectors

• Train my team for the latest products released in the market for IPG and all new related Products, technologies and method of working

• Offer professional technical support to customers and provide proper solutions

• Customers Follow-up and support, ADPs, ASPs, Escalations, Elevations, etc HP Customer Care Center - CARE REPRESENTATIVE

06/2006 - 03/2007

• Offer an online technical support to customers in a timely and professional manner

• Handling & Follow-up Customer issues related to HP & Compaq products

• Business / technical Analytical

skills

• Time Managing & Multi-tasking

• Application design

• Technical support

• AI

• Systems Support

• Attention to detail

• IT Auditing

• Automations.

• Trouble shooting

• Call Center Etiquettes

• Oracle Troubleshooting

• Change Management, Oracle

DBA, UNIX

• Compaq, POS, Upgrade

• Client, Printers

• Data integration, Processes

• Data Warehouse, Property

Management

• Disaster recovery, RDW

• Documentation, Creating SOP

• E-Commerce, Retail

Management

• ERP, RMS integrations

• Finance, Sales

• Hyperion.

• Inventory Validation &

Management

• Time Management

• Project Management

• Defining Requirements

• IT Project & Program

Management

• Agile Methodologies

• Project Coordination &

Documentation

• Budget Preparation

• Multitasking

• Data Mining

• Technical Sales Sales

• Internet of Things (IoT)

• Customer Relationship

Management (CRM)

• Problem Solving

• Test Cases

• Business Intelligence (BI)

• Data Modeling

Contact this candidate