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Customer Service Rep, Recruiter, Admin, Manager

Location:
Overton, TX
Posted:
December 12, 2023

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Resume:

Olivia K. R. Martinez

Overton, TX ***** 903-***-**** ad1w5f@r.postjobfree.com

Summary

Detail-oriented manager boasting 7 years’ experience leading effective cross-departmental collaborations to realize optimal results, streamline operations, develop talent and leadership, increase productivity, and cut costs. Enthusiastic with unrivaled work ethic, and always ready for a challenge.

Highlights

Training & Development

Office & Operations Management

Project & Process Management

Cross-Functional/Departmental Skills

Strategic Full Cycle Recruitment

Sales & Advertising

Expert in major software/programs

Inventory Control & Management

Experience

July 2022-Present

Recruiter I

CHRISTUS Good Shepherd (Longview, TX)

Create, maintain candidate pipeline for hard-to-fill imaging roles by continuously developing, implementing sourcing tactics

Design, propose recruiting, sourcing tactics to management, executive teams utilizing previous sales techniques

Implement recruiting, sourcing tactics in coordination with recruiting team

Schedule, conduct phone screenings, in-person meetings, virtual interviews

Host or attend recruiting events, career fairs, presentations

November 2021-

June 2022

Program Manager

Federal Heath Sign Company (Jacksonville, TX)

Organized all process activities in coordination with Shell Global team

Managed timelines, tracking of each phase of program development

Coordinated between relevant vested internal and external parties

Review operating budgets to maintain control of resource, expenditure allocations while maximizing utilization of client’s station space per state regulations

Update status reports, attend weekly/monthly status meetings

Accomplish internal and external satisfaction assurance

July 2016-

August 2021

Office and Operations Manager

East Texas Council on Alcoholism and Drug Abuse (Longview, TX)

Headed hiring, on-/offboarding, daily duty management, peer collaborations to affect achievement of organizational goals

Forefront of training/development: audience ranging from elementary to elderly clients/employees; Coordinated efforts to create the ETCADA Academy for internal, external earning of state accepted CEUs; designed curriculum, maintained records

Processed cash, check, card payments for services; handled EOD funds balancing, deposits, discrepancy corrections

Shared responsibilities with C-Suite for strictly regulated onsite safe box management, balancing, depositing

Inter-organizational unification of over 45 employees and 7 departments, including C-Suite

In coordination with C-Suite, performed compliance audits, risk analyses

Coordinated continuous improvement quality initiatives that resulted in changes to company policy, boosted client satisfaction to >96%

Overhauled inventory system to reduce loss and expenses by >30%

Maintain knowledge, understanding of latest scientific research, as well as regulations, ordinances at city, county, state, federal levels

Participated regularly in networking and fundraising events

Organization First-Responder in emergencies

Executed reports, handled records management, coordinated destruction of files/equipment in confidential manner compliant to HIPAA and FERPA

Regulated 100% of organization websites, online platforms/accounts

June 2014-

June 2016

Territory Operations Manager

Lonestar Forklift (Longview, TX)

Boasted territory spanning over 455 square miles in the ArkLaTex area, establishing credibility and friendly rapport within

Cold-called (phone-based and in-person business-to-business) up to 60 potential clients daily with a closing rate of 10-20%

Managed prospective leads, serviced existing accounts using CRM software

Led training, certifications of customers and staff

Oversaw activities and development of service personnel

Maintained inventory in collaboration with Branch Manager

Organized, attended promotional networking, advertising, community-relations events

Conduct regular research on latest equipment, market trends, regulations

Education and Honors

August 2010-December 2013

Bachelor of Science in Agribusiness (Cum Laude)

Stephen F. Austin State University (Nacogdoches, TX)

SFASU School of Honors Alumna

Phi Eta Sigma National Honor Society Alumna

Delta Tau Alpha Agriculture Honor Society Alumna

Omicron Delta Kappa The National Leadership Honor Society Alumna

Nominated Who’s Who Among American Colleges and Universities

References

Nadia Shinkewicz

437 Weston St.

Mooringsport, LA 71060

860-***-****

Cole Paschall

800 Jordan Valley Road

Longview, TX 75604

903-***-****

Colleen Wright

Longview, TX

ad1w5f@r.postjobfree.com

903-***-****



Contact this candidate