Customer Service Account Manager
Resume:
Dawn Laban
Virginia Beach, VA 23455
Career Overview
Hands-on, Hardworking, Focused, Gifted, Energetic, Experienced, Highly motivated, Customer-service focused, Detail-oriented, Disciplined, Positive, Performance driven, Mature, Organized, Multi -task oriented
Core Strengths
Courteous demeanor
Energetic work attitude
Active Listening skills
Telephone skills
10-Key
Microsoft word
Adaptive team player
Internet research
Grammar
Creative problem solving
Customer service
Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
July 2018 to October 2021
Tidewater Finance Company
Temporary from July 2018 to November of 2018
Permanent from November 2018 to October 2021
Account Manager
Assisted customers with making their payments for their financed furniture. Processed their payments. Assisted with hardship programs pertaining to their current financial situations eto.
July 2016 to July 2018
Alorica
Customer Service
Assisting customers with getting their medications depending on their insurance plans. Had to contact different pharmacies to see what the solution can be to assist the customer in getting their medications etc.
June 2015 to June 2016
Super 8 Motel
Housekeeper
Had to service the rooms by ensuring there was clean linen and towels. Had to clean the rooms. Taking out the trash. Changing the beds. Cleaning the bathrooms etc.
October 2008 to April 2015
Portfolio Recovery Associates Norfolk, VA
Account Manager
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for assisting customer's with their charged off debts
Providing them with the different payment options in order to help them resolve their outstanding debts
July 2006 to September 2008
McDonald's Restaurant Norfolk, VA
Manager
Responsible for crew members making sure they were always in the proper uniform, made sure that all food was being prepared properly according to company procedures
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Worked as a team member performing cashier duties, product assistance and cleaning.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
November 2005 to July 2006
Target Store Chesapeake, VA
Planogram Specialist
Responsible for taking down the old displays of merchandise and putting up new merchandise and printing out labels. I also replaced price tags.
Also had to work as a Cashier to assist the front line when they were backed up with a long line of customers waiting to be checked out
Prevented store losses using awareness, attention to detail and integrity
Provided back-up for other customer service representatives when needed
Assisted customers in finding out-of-stock items
Replenished merchandise shelves with items from the stockroom
Educational Background
1998 David Starr Jordan High Long Beach, CA
High School Diploma General
HS Diploma
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