Customer Service Representative
Resume:
GBW
OBJECTIVE
A motivated and experienced
individual seeking a company
were I can utilize my experience
and knowledge will contributing
to the success of my future
employer.
SKILLS
Driving Continuous
Improvement
Scheduling
Bilingual
Able to manage multiple
tasks with accuracy
Effective and strong
communication
Database knowledge
Data processing
Excellent and
GRACE BARRERAS WEGER
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EXPERIENCE
Customer Experience Agent
Alorica Janurary 2021-Present
● Answer phone calls from car dealerships, quality control on payments
● Process rebates
● Invesigate if recivables are processed accurately
● Troubleshoot rebate processes send to AP
Customer Service Representative
Glazer’s Wine and Spirits May 2004-August 2015
● Took inbound calls as well as made outbound calls to customers by providing product and service information
● Opened and managed customer accounts while assisting with their orders and maintaining daily sales goals.
● Resolved product or service complaints by determining the cause of the problem; selecting and explaining the best solution to solve the problem while expediting correction or adjusting purchase inquires.
● Maintained an excellent and professional portfolio which consisted of Sam’s, Costco and Goody Goody chains and the Texas region.
● Provided knowledgeable answers to questions about product, pricing and availability
● Provided support to the receptionist desk
Inside Sales Representative
Southern Glazer’s Wine and Spirit’s
August 2015- Present
● Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
● Provide customer needs and if needed routed customer to qualified and appropriate sales executives for further development and initiate potential sales.
● Expand sales and achieve quarterly quotas.
GBW
GRACE BARRERAS WEGER
Professional Customer
Relationship
Management
Bilingual Fluent Spanish
● Research accounts, identify key players and generate gross interest while maintaining and expanding my portfolio and database of prospects within my assigned territory.
● Sold over $1 million dollars in core and innovation brands.
● Managed 372 accounts in Texas.
Collin County Clinic -Front Desk Volunteer
Plano Texas Januruary 2003-2010
● Check in patients
● Schedule patients
● Pull medical chart prep for back office
● Answer telephones
EDUCATION
EL PASO BUISNESS COLLEGE
General Studies
DIPLOMA • 1978
Anthony High School
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GBW
GRACE BARRERAS WEGER
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3
GBW
GRACE BARRERAS WEGER
Professional References
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