VICTORIA D. HUDDLESTON

**** ******* *******, ************, ** 30135 413-***-**** ad1w3n@r.postjobfree.com SUMMARY

Organized,Professional Administrator;experienced in various facets of administrative procedures.Customer/quality-driven,Detail-oriented Self-starter,with ability to strategize and prioritize effectively to accomplish multiple tasks under pressure.Possess ability to efficiently analyze and coordinate projects to completion w/timeliness and accuracy. ComputerliteratewithproficiencyinMicrosoftOffice– MicrosoftWord,Excel,PowerPoint, Teams, Outlook, and working knowledge of Quickbooks, FA Suite and Transit Master. SKILLS & ABILITIES

Supervision Leadership Management CustomerService Analytical&ProblemSolving Computer Skills Communication Skills – Oral, Written and Email Project Management EXPERIENCE

LAW OFFICES OF ATTORNEY J. LIZANA, III - Management Assistant/Paralegal 03/18/20

– Present

· AssistAttorneys in preparing and organizing variouslegal documents for cases and trials

· Liaison forpotential new clients communicatingorally, via written correspondence or email

· Investigate facts of case, evidence and applicablecase law to determine causes of action

· Conduct research and develop legal arguments forcase preparation

· Gather and analyze data, statutes, decisions, legalarticles, and documents

· Prepare affidavits and correspondencediscussingcase details with Attorneys and Clients

· Draft legal documents, (e.g., contracts, depositions, pleadings, wills)

· Prepare & file documents with courts; liaising withjudicial staff at courthouse

· Organize electronic files for different legal proceedings MARTA BUS TRANSPORTATION BUS OPERATOR 06/18/2001 – 11/10/2023

· Ensured safe transportation daily to patrons traveling to their respective destinations

· Provided professional, courteous, accurate information regarding routes and/or schedules

· Equipped patrons with information regarding fare or Breeze Cards

· Assisted passengers at Rail Stations with loading fare to Breeze Cards

· Provided ADA announcements in a timely manner detailing points of interest

· Directed passengers to Customer Service, Ride Store or Lost & Found as needed MARTA BUS COMMUNICATIONS CENTER RADIO DISPATCHER 11/2018 – 5/2019

· Supervised bus operators to comply with on-time performance while in revenue service

· Worked as Bus Communications Dispatcher re-routing operators to maintain route efficiency

· Performed constant visual monitoring of buses in revenue service on MARTA’s AVL System

· Observed and analyzed multiple displays to monitor, control, and direct bus routes

· Received communication re: emergencies, accidents, incidents, interruptions, malfunctions

· Dispatched appropriate personnel and equipment to resolve breakdowns

· Dispatched bus supervisors and emergency assistance to bus operators as needed

· Received and relayed all reports of mechanical difficulties on MARTA buses

· Documented and reported equipment malfunctions to maintenance personnel for repair

· Provided Patron Alerts for delays in Route Schedules

· Maintained and Updated Twitter My Commute Log to support real-time route information

· Prepared daily reports recording delays in bus service

· Monitored underperforming routes for adherence to schedule

· Provided Administrative Support to Department

BUS SUPERVISOR COBB COMMUNITY TRANSIT - ATC/VANCOM, INC. 04/2000 - 4/2001

· Provided supervision for staff of 90 bus operators for daily operation of public transit system

· Had direct oversight of the Fixed Route Operations Department as PM Dispatcher

· Monitored routes ensuring adherence to schedule; addressed all service concerns

· Reported all mechanical/equipment failures to maintenance for repair

· Investigated Accidents/ Incidents of bus operators

· Performed random ride checks to ensure compliance to bus safety procedures

· Prepared Operator Performance Evaluations

· Addressed customer service complaints/concerns

· Prepared PM reports; Outlined daily activity/performance

· Prepared department for AM operations

· Scheduled operators for daily work assignments

· Kept daily dispatch logs / Prepared reports pertinent to operation of bus facility EDUCATION

2009 – 2010 SOUTHERN POLYTECHNIC STATE COLLEGE Marietta, GA Information Technology

2006 – 2008 CHATTAHOOCHEE TECHNICAL COLLEGE Marietta, GA Computer Information Systems / Networking Specialist Associate of Applied Technology Degree

1995 – 1996 UNIVERSITY OF MASSACHUSETTS Amherst, MA School of Management

Business Management / Finance

1990 – 1992 SPRINGFIELD TECHNICAL COMMUNITY COLLEGE Springfield, MA Office Administration

Associates in Science Degree

1988 – 1989 MASSACHUSETTS CAREER DEVELOPMENT INSTITUTE Springfield, MA Clerical Certificate

Accounting Certificate

Word Processing Certificate

1979 – 1982 HIGH SCHOOL OF COMMERCE Springfield, MA College Preparatory / Business Diploma

VICTORIA D. HUDDLESTON

6171 Urswick Terrace, Douglasville, GA 30135 413-***-**** ad1w3n@r.postjobfree.com

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