HI S HA M S A L A M A

618-***-**** ad1w13@r.postjobfree.com LinkedIn TS-SCI Clearance

PROFESSIONAL SUMMARY

A result-driven and highly accomplished Technical Program and Project Manager with a distinguished track in leading complex projects and initiatives within the US Army. While overseeing multifaceted teams and substantial assets, I have excelled in managing technical projects utilizing agile and waterfall methodologies while adhering to stringent data governance and privacy regulations. I have a passion for continuous learning and love empowering others and helping them grow as individuals and professionals. My expertise lies in leveraging cross-functional collaboration, technical acumen, and strategic planning to drive the successful execution of projects from conception to delivery. I possess the ability to master new equipment and technology. I am a highly motivated leader with dedication and integrity beyond reproach. One who believes in going the extra mile to ensure customer satisfaction. I strongly believe that success and failure is shared by the entire team. I am inspired by a company which fosters a culture that empowers every person within the organization to achieve more. PROFESSIONAL SKILLS

Program Management

Training & Development

Agile Management

Performance Monitoring

Risk Management

Strategic Planning

Organizational Leadership

Cross-Cultural- Communication

Solutions Architect

TS-SCI Clearance

PROFESSIONAL EXPERIENCE

TECHINICAL SKILLS

Azure Administration

Windows Server

Virtualization

Linux Administration

Network Management

Storage Solution

Public Key Infrastructure (PKI)

Powershell Scripting

TCP/IP, DNS, DHCP, SATCOM

Program Operations Manager, US Army July 2022 - October 2023 Lexington, KY

• Oversaw daily operations, tasks, property management, risk management, and training for ROTC program at University of Kentucky.

• Provided technical direction to support vendor relations, working with various technology providers to develop, implement, and maintain enhancement aligned with operational standards and requirements.

• Prepared executive level reports using Excel, Word, and PowerPoint, summarizing findings and recommendations to drive operational improvement.

• Facilitated Scrum ceremonies, including Spring Planning, Daily Stand-ups, and Spring Reviews to prioritize tasks and help ensure the team remain mission focused.

IT Program Manager, US Army Nov 2020 - July 2022 Fort Drum, NY

• Managed the organization’s new equipment fieldings. Oversaw and coordinated training with stakeholders on all new equipment and recycled old equipment as necessary ensuring operational continuity and efficiency.

• Demonstrated technical expertise in distributed computing concepts by implementing intricate TCP/IP protocols, to include interactions such as TCP and IP security (IPSec), Transport Layer Security (TLS), and Open Shortest Path First (OSPF).

• Collaborated with executives and stakeholders to establish requirements and timelines to deliver a secure network infrastructure and systems administration during ongoing numerous projects in an austere environment.

• Ensured successful computer life cycle management, data backups, disaster recovery procedures and network monitoring of 21 systems, concurrently oversaw account creation and administration processes of 3000 employees.

IT Solutions Architect, US Army June 2018 - November 2020 Fort Drum, NY

• Managed a team of 37 employees who provided seamless tactical network connectivity to 600 customers.

• Employed IT solutions to predict requirements and complete tasks prior to being assigned.

• Responsible for guiding teams in managing hardware/software upgrades, applying patches, and configuring network systems for optimal performance.

• Designed rapid deployment architecture to maximize throughput while managing OpenStack management operations on Cisco Systems maintaining an exceptional 97% network uptime. ACHIEVEMENTS

Problem-Solver

Managed IT staffing for 6 internal and external departments cross-training and developing resources and talent to fill skill gaps and manage personnel shortages in order to provide seamless service for over 3000 personnel. Customer Satisfaction

Led the Department of Defense (DoD)migration for 6 departments from the Commercial Virtual Solution to Microsoft Office 365. Designed job aids to ensure proper backup procedures were conducted. The successful migration improved operational effectiveness and upheld customer satisfaction. Resilient

Served in a position 2 pay grades above my own and was able to successfully enhance the program's capabilities by ensuring continuous growth and developing a continuity plan. Facilitator

Facilitated and coordinated communication among team members and stakeholders to set goals, prioritize high level tasks, ensure mission focus, and mitigate risks encouraging a productive workplace environment. Getting Results

Reversed under-performance of the program by successfully validating and troubleshooting all equipment which resulted in 100& readiness. A status the program has not held in over 5 years. Mentor & Coach

Ensured the welfare and growth of every team member in all roles held by conducting daily/weekly meetings, providing a safe space to communicate and evaluate. As a result, mutual trust was built, and a productive environment was fostered enabling more than 15 promotions for direct reporting employees. LANGUAGES

• English

• Arabic (5 Dialects Fluent) Defense Language Proficiency Test 3/3. CERTIFICATIONS

• Project Management Professional (PMP)

• PMI Agile Certified Practitioner (PMI-ACP)

• Scrum Alliance Certified ScrumMaster (CSM) (Currently Attaining)

• Azure Fundamentals (AZ-900) (Currently Attaining)

• AWS Cloud Practitioner

• CompTIA Security Plus

EDUCATION

Microsoft Software and Systems Academy (MSSA)

• Selective 17 week hands-on technical training focused on System & Cloud Administration.

• Significant practical experience of server deployment & management, cloud management & automation, process enhancement, powershell scripting, and system administration. Masters Educator Course, University of Louisville

• Prospered as an educator and leader by mastering leadership traits and skills through team building exercises and class instruction.

Military Intelligence Service Language School

• Learned multiple Arabic dialects and got certified at the highest fluency level in listening and reading dialects. B.S. Leadership Science & Criminal Justice, Southern Illinois University

Contact this candidate