Customer Support Quality Assurance

Address:

***-*, ***** **,

Lahore, Pakistan

Usman Lodhi

Career Summary:

Serving in varied business sectors has helped me develop useful professional skills. Starting from the insurance industry, my career began exploring sales then lead to marketing & advertisement while promoting industrial safety goods during the very next job. Later switched to telecom sector by getting aboard with an engineering services company, my career brought forward project coordination, purchasing and procurement. Moving forward, I picked up basics of business communication while working for sales team of a software house, then again moved to telecom sector which helped learn quoting, invoicing and billing. Where sourcing was an active part of the same task, I was also answerable for the book- keeping, key account management and general administration. A whole new horizon opened before me after stepping in industrial sales for a Chinese equipment manufacturer where industrial purchasing and procurement were part of the play too. The same job also engaged me with writing

& updating marketing literature and developing & executing marketing plans. Along with these I was also assigned with inventory & resource management.

Moved forward after my employer winded up its operations in Pakistan, I worked at a BPO understanding operating procedures of global entities and well as large corporates for over 2 and half years from where I switched job to a SAAS based software company offering Work Force Management Service on their software Implementation team. With collective experience of past jobs, I’m currently running my BPO offering solutions to address busy practices of businesses to allow them to focus on more productive internal objectives. Bio:

Full Name Muhammad Usman Arif Lodhi

Father’s Name Arif Khan Lodhi

Date of Birth February 27th, 1988

Contact:

Phone: +92-333-*******

Email: *****.*****@*****.***

LinkedIn: usman-lodhi-10344832

Permanent Address: Z-B/4, Housing Colony, Layyah

Career Objective:

Fulfilling industry needs on nominal cost while meeting global standards. Qualification:

Associate Degree 2 years 2017

Intermediate in Computer 2007

Matric 2004

Work Experience:

1. E-Karsaz Solutions Pvt. Ltd. June 2021 – March 2022 Backhaul Dispatchers Pvt. Ltd. April 2022 – March 2023 By Plan Outsourcing Pvt. Ltd. June 2023 – Present Co-founded and established with collective experience of my past jobs, I’m currently running my offshoring business offering solutions to address busy practices of businesses to allow them to focus on more productive internal objectives.

2. Time Clock Plus May 2021 – June 2021

Joined Time Clock Plus, a SAAS based software company offering Work Force Management solutions with their extensive software where I worked as Implementation Specialist but had to quit after I co-founded a my BPO.

3. MindBridge BPO January 2019 – Apr 2021

Started as “Customer Support Executive” and promoted to as “Implementation Executive”, which was a task- based designation on an on-going project. Working there helped understand procedures ensuring highest quality customer support where my last task mostly circled around commissioning and early troubleshooting of software in order to align to a custom need which required us to modify it to fit customer's shared input on a defined scale requiring data collection and positing in the relevant fields to ensure smooth operation for customer's business in order to achieve harmonized interests. During the procedure we were also assigned to get the customer hands on with the software as well as the software backing interface by conducting training which at times required to assist the customer with network setup, basic troubleshooting and hardware configuration.

4. Shandong Inman Industries Co. Ltd. March 2017 – Dec 2018 Worked with Inman Industries, a Chinese Construction Machinery Manufacturer as Sales Manager where my duties were:

• Generating sales leads

• Following up on team meetings

• Updating General Manager on daily progress

• Marketing literature writing & updating

• Procurement and sourcing

• Developing marketing approaches

5. RBS Law Associates September 2016 – February 2017 Worked at RBS Law Associates, a Corporate & Tax Consultancy Law firm where I was designated their Client Relations Manager. My duties included: Communicating services developments to prospects.

• Overseeing development of marketing literature

• Building good terms with new contacts

• Approaching new clients

6. Star Systems & Services Company May 2015 – August 2016 Joined SSS Co as Project Coordinator where I was tasked with:

• Documentation, invoicing &billing

• Employee/resource management

• Purchasing, procurement and inventory management

• Office administration &accounts.

• Inventory check

7. Axproz December 2013 – January2014

Worked with a software house based in Islamabad; Axproz where I was hired as Customer Support Executive, later moved to Sales Training. While working there, my duties were:

• Sales

• On-floor training

8. Star Systems & Services Company Jul 2013 – November 2013 Joined Star Systems & Services Company in Islamabad for telecom tasks as Asst. Purchaser & Inventory Manager. At SSS, my job was to:

• Manage accounts

• Material & Inventory updating and purchasing

9. Prime Enterprises Dec 2012 –Jun 2013

Worked with a fire fighting and safety equipment supplier; Prime Enterprises, where I was performing duty as Business Development Manager in their Multan office. My job was to:

• Visit prospects on daily basis

• Forwarding everyday report to my immediate senior

• Office management &Administration

10. EFU Life Insurance Company Feb 2010 – Oct 2010 Joined EFU Life Assurance Limited as Sales Executive. While working at EFU, following were my achievements.

• Topped the region in sales in first month.

• Successfully completed five-day training on marketing and insurance promotion. Career Development:

• Successfully completed a five days intensive training course on marketing of products including Life Insurance and Financial Investments under EFU Life Insurance Limited.

• Attended three days’ training on Human Rights and Right Bases Advocacy under SPO in Multan from January 10th to January 12th, 2012.

• Attended two days seminar on youth promotion (June 1-2, 2007) held under Punjab Youth assembly in Lahore with Social Organization named SYCOP.

Interests:

Research

Manufacturing

Sports

Contact this candidate