Raymond Favors

I.T. Professional

Lubbock, TX ***01

ad1w0u@r.postjobfree.com

+1-806-***-****

I am a I.T. Professional, with excellent customer service, coding, graphic design, computer tech specialist, and management skills, along with proven successes and tremendous achievements. I am a substantiated leader with initiative and motivational skills that cause others to act! I am proficient in Microsoft Visual C#, Visual Studio 2019,Windows 8 grid/split apps, XHTML, Html5, Css3, Xml, Xaml, Javascript, Unity 3d, Adobe Premiere, Adobe after effects, Adobe Photoshop, Adobe Character Animation, Adobe Dreamweaver, ASP.net MVC 4, and 5, ADO.net, Surface mount machine operations and programming. SMT machines include Panasonic MPAs, Fuji Cp2, Fuji Ip2, Juki KE2050, Juki KE2060, Juki FX1R, Siemens, Phillips, Topaz, DEK and MPM.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Associate

Easy Going Ventures - Lubbock, TX

October 2022 to July 2023

I ran the store by myself overnight sales associate. I also cleaned the store. Worked cash register and closed out the store transactions.

Customer Service Manager

VXI Global Solutions - Lubbock, TX

April 2021 to July 2022

Provide customer service for At&T and Direct customers Level 2 Technical Consultant

Amatechtel - Amarillo, TX

September 2018 to March 2020

Advanced Technical Support.

Provided Technical Support for Phone and Internet services. Advanced Technical Support agent

EVO - Dallas, TX

April 2017 to April 2018

• Technical support agent.

• Provided technical support for point of sale terminals. Assistant Manager

Family Dollar - Amarillo, TX

May 2016 to February 2017

• Management

• Cashier

• Unloaded products weekly from delivery truck.

Lead Pawnbroker/Manager

Ezpawn - Amarillo, TX

July 2014 to April 2015

• Took inbound calls from customers regarding loans and layaways.

• Issued personal cash loans for customers items.

Computer Technician/ Owner

Wizards Computer Consulting - Amarillo, TX

February 2012 to May 2014

• Took inbound calls from personal computer and laptop owners averaging 5-12 calls per day.

• Onsite repair of personal computers and laptops.

• Ran my own business but due to financial constraints had to shut down.

• Created responsive web templates utilizing MVC4 utilizing ASP.net and C#. Customer Service Representative

Convergys - Lubbock, TX

June 2010 to December 2011

• Took inbound calls from Comcast service owners.

• Sold additional services to Comcast service owners.

• Handled escalated calls with eloquence.

Engineering Technician III/ Surface Mount Machine Programmer SMS Technologies - San Diego, CA

March 2008 to June 2009

• Created surface mount programs for Juki KE2060, Juki KE2050, Juki FX1R, Siemens, and DEK machines.

• Supported production with surface mount mechanical and program solutions.

• Repaired and calibrated feeders for Juki and Siemens machines.

• Created production line setups for new builds.

Engineering Technician

Xantrex - San Diego, CA

October 2007 to March 2008

• Created surface mount programs for Philips (Topaz) surface mount and through hole machines.

• Supported production with surface mount technology and through hole machine program solutions. Customer Service Representative

Cingular Wireless - Lubbock, TX

October 2005 to September 2007

• Took incoming calls regarding troubleshooting wireless phones and services.

• Sold additional services to Cingular Wireless customers.

• Handled escalated calls and provided technical support to wireless handset customers with eloquence. Technical Manager

SITEL Corp - Amarillo, TX

July 2002 to August 2004

• Managed 45-60 inbound software support technicians for Dell computers.

• Took escalated inbound calls.

• Manage the day-to-day processes of 45-60 team support agents and team leads.

• Coached and developed 45- 60 team support agents.

• Helped to facilitated team meetings.

• Exceeded metrics and customer satisfaction scores as set by the client.

• Provided one on one coaching for areas of improvement on a monthly reviews.

• Mentored customer service agents toward specific targeted goals.and intense motivation.

• Tracked and managed attendance, schedule adherence, and quality for each agent. Engineering Technician II / Surface Mount Machine Programmer Qualcomm Personal Electronics - San Diego, CA

April 1997 to January 2000

• Created Panasonic and MPM surface mount machine programs.

• Created setup and B.O.M.s for new builds from gerber data provided by engineers.

• Supported production with programming solutions. Computer Technician / Surface Mount Machine Programmer Texas Instruments - Lubbock, TX

February 1993 to November 1996

• Functionally tested and troubleshot I.B.M. 486SX and DX2s on mother boards to the component level.

• Created Fuji Cp2 and Ip2 and MPM surface mount programs for new product builds for I.B.M. p.c. mother boards.

• Supported production with program and mechanical solutions. Education

Associate in Microcomputer Repair

Associated Technical College - San Diego, CA

April 1990 to September 1991

High school diploma or GED

Skills

• Helpdesk Support

• Help Desk

• Tech Support

• Service Desk

• Desktop Support

• C# (3 years)

• Call Center (9 years)

• Customer Service (10+ years)

• Troubleshooting

• Iphone

• Apple

• .NET Framework (5 years)

• Bootstrap (3 years)

• JavaScript

• XML

• CSS

• ASP.NET

• MVC

• Git

• HTML5 (6 years)

• Visual Studio

• Web Services

• APIs

• AJAX

• User Interface (UI) (5 years)

• SQL

• .NET

• GitHub

• Microsoft SQL Server

• REST

• Java

• MySQL

• Adobe Illustrator

• Communication skills

• Visual Basic

• Application Development

• Project management

Links

http://beatrepreneur.com

Certifications and Licenses

Driver's License

Contact this candidate