Kylynn N. DeBorja

Contact

***** ****** *****

Converse, TX

210-***-****

ad1vzn@r.postjobfree.com

Objective

My primary objective is to support and enhance the functions of business operations and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with management, team members, and customers. Key Skills

Commercial Insurance

Property Insurance

Casualty Insurance

Project Management

Budget Planning

Communication

Problem-solving

Professional Experience

• USAA Financial Services Company – Senior Insurance and Banking Specialist (2014-2017)

• 4+ years of experience in Commercial, Property, and Casualty Insurance.

• General lines of Authority Insurance License Certified

• Commercial Umbrella trained and certified.

• 5+ years’ experience in Microsoft Office

Communication

• Resolved and deescalated over 1000 customer account issues and disputes.

• Strong interpersonal skills; consistently received 100% customer survey satisfaction rate from 2014-2017.

Leadership

• Managed accounts and performed in the top 5% in commercial insurance and investment sales for USAA Financial Services in 2015 – 2017.

• Earned USAA over $2 million dollars in insurance and investment sales displaying strong leadership skills.

Awards & Accolades

• 2016 Innovation Award winner.

• 2017 Member Satisfaction Top Block recipient award winner.

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