Customer Support Data Entry

Kimberly Rodriguez

Jersey City, NJ *****

*******************@*****.***

Linkedin.com/in/kimberly-d-rodriguez-845a5617

A combined background in People & Culture, as well as customer service for over 15 years. Prior background in hospitality. With intention to work collaboratively & grow creatively within a dynamic organization

Experience:

Workplace Assistant

Dec 2022- Sept 2023

Lenus eHealth

New York, NY 10036

(Hybrid)

•Procurement- office supplies- fresh food items, & beverage offerings (NYC/ Irvine, CA)

(Daily fresh fruit & snack bar)

•Coordinated with Denmark & California offices regarding team events

•Housekeeping of conference rooms and common areas

•Created themed food & drink displays

•Reconciled invoices (NYC/ Irvine, CA)

•Receipt of all perishable, & non-perishable food items, office orders & supplies

• Coordinated domestic/ international shipping (NYC)

•Managed vendor buisness accounts (NYC/ Irvine, CA)

•Organized employee outings and in-office events

•Repair of small office items

Union Services Rep

Feb 2018 – March 2020

(In- Office)

April 2020- Jan 2022

(Remote)

Office of Payroll Administration

New York, NY 10006

•Created detailed accounting receipts of payments received

•Maintained databases for daily payroll management reports

Initiated/ Closed- out payments of Insurance, Union, & Political dues for citywide workforce

•Resolved discrepancies on behalf of vendors, unions & employees

•Responded to time sensitive research requests & payroll inquiries by phone/ email

Payroll Zone Coordinator/ Supervisor Feb 2017 – Feb 2018

Department of Sanitation

Queens, NY 11377

•Supervised administrative & call center staff

•Coordinated Deputy Chief's & civilian weekly schedules

•Composed daily statistical reports

•Recorded overtime, hours worked, & vacation time for both operations & administrative staff

•Scheduled required officers, staff, & equipment for all Queens West special events

Lead Timekeeper

March 2010 – February 2017

Office of Administrative Trials & Hearings

New York, NY 10038

•Ensured the timely approval of over 600 timesheets weekly

•Executive assistant to the Timekeeping Director

•Facilitated database training for new hires

•Retained sensitive employee documents for sick leave & FMLA usage

•Researched time usage/ theft of time for disciplinary actions

Customer Service/ Call Center Rep

June 2003- March 2010

Environmental Control Board

New York, NY 10038

•High call volume

•Responded to public inquiries; in-person/ call center

•Invoices issued for outstanding vendor violations

•Renewal of General & Food vendor licenses

•Scheduled issuing officers for Hearings (Buildings dept, D.O.T., etc)

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