Customer Service Logistics Specialist

JOYCE ROBERTSON

Mesquite, TX *****

******************@***.*** / 469-***-****

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SUMMARY

Skilled Logistics Specialist with a strong attention to detail and a methodical approach to maintaining the flow of goods into and out of the warehouse. Proficient in coordinating incoming and outgoing shipments. Proactive and hardworking leader looking for a dynamic position at your company.

Well-organized warehouse team member offering 23 years' experience in logistics support and coordination. Checking inventory, organizing deliveries and coordinating paperwork. Good communication, conflict management and prioritization skills.

SKILLS

Updating Logs

Customer.service

Tracking Inventory Levels and Orders

Delegates associate assignment daily

Coordinating Transportation

Inspecting Goods

Inventory Restocking

Increasing Efficiency and Productivity

Shipment Receiving

Documentation Skills

Resolving Problems

Order Preparation

EXPERIENCE

Logistics Specialist / CEVA Logistics Inc. - Carrollton, TX 01/2020 - 03/2023 Developed and maintained relationships with vendors to ensure timely delivery of materials. Organized and managed the inventory of all incoming and outgoing shipments. Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.

Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.

Control Room Operator / Ingram Micro - Carrollton, TX 10/1999 - 01/2020 Monitored and tracked the progress of equipment in process, ensuring that all operations were running smoothly. Performed routine maintenance on equipment, troubleshooting issues as they arose. Trained new personnel on proper operation of control room systems. Monitored and adjusted emissions control equipment to meet federal and state regulations. Developed and implemented specialized procedures for customer service operations. Generated reports to track performance metrics of team members. Researched and analyzed customer feedback to identify areas of improvement. Coordinated with other departments to ensure efficient workflow processes. Provided technical support for customers in resolving complex issues. Created training materials for new hires on the company's procedures and policies. Assisted in developing strategies to increase customer satisfaction levels. Maintained positive working relationship with fellow staff and management. JR

Displayed strong telephone etiquette, effectively handling difficult calls. EDUCATION AND TRAINING

High School Diploma

Hazlehurst High School - Hazlehurst, MS

Some College (No Degree)

University of Phoenix - Tempe, AZ

LANGUAGES

English:

Professional

CERTIFICATIONS

Title 49 Transportation and Dangerous Goods EXP.04/2024 Business Administration -communication and planning EXP.08/2024 Anger Management and conflict Resolution EXP.09/2024 Dealing With Difficult People In Life & Work EXP.09/2024 REFERENCES

References available upon request.

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