Melissa (Missy) Stull

**** ******** ***** 515-***-****

Urbandale, IA 50322 ad1vw2@r.postjobfree.com

Accomplished Insurance Assistant, with many years of experience in Life, Auto, Home, Property and Casualty, Professional Liability and Lawyers. Organized team member with strong work ethics

Professional Experience:

Farm Bureau: October 1984 to March 2006, West Des Moines, IA File Clerk: October 1984 to April 1990

When first started all the files were in paper form. Pulled the paper files and sent them to the person that requested them

Helped convert all paper files from paper to microfilm

Pulled microfilmed file from microfilm machine, it is then filmed, and put into the jacket

Data Entry Rep: April 1990 to November 1998

Keyed new clients into the system

Did any changes, sent in by the client

Balanced Fleet Files

Customer Service Claim Rep: November 1998 to March 2006

Did changes and added claims to the system

Took phone calls for Claims on Automobiles and Homes Marsh - Mercer: November 1, 2006 to April 1, 2022 (was acquired by Amba) Urbandale, IA

Insurance Operations Administrator

Indexed emailed requests, from the client and sent to the proper work queue

Did name and address changes

Doc Deleted documents from the Velocity System

Indexed reports for the Solicitation Review and Approval team

Saved Hawaii payments, in a pdf platform, and sent them to the Changes Queue

Melissa Stull ad1vw2@r.postjobfree.com Page Two

Helped our Issuance Colleagues, when there was a lull in my work, it included, sorting piles of documents and putting them into large envelope to be mailed out

Amba: April 1, 2022 to May 12, 2023 Urbandale, IA

Insurance Operations Administrator: the same as Marsh - Mercer My jobs duties didn’t change when we were sold to Amba EDUCATION

High School Diploma – Dallas Center-Grimes, IA 1982 DMACC Diploma for General Clerical – Ankeny, IA 1983 Technical Skills

Microsoft Word, Excel, Velocity, Acrobat Reader, VIP Omnisave, VIP DocView, Zoom, Email, Internet, One Note, Edge, Google Chrome, Outlook