Customer Service

Location:

Columbus, OH

Salary:

35,000

Posted:

December 11, 2023

Contact this candidate

Resume:

Angelita Nunez

***********@*****.*** 937-***-****

Education

Ohio State University (August 2021-April 2022)

Columbus, OH

Some College

University of Toledo (August 2020-April 2021)

Toledo, OH

Some College

University of Pittsburgh (August 2019-April 2020)

Pittsburgh, PA

Some College

Bellefontaine High School (August 2015-May 2019)

Clark State Community College (August 2015-May 2019) Bellefontaine, OH

4.1GPA

Experience

Shift Supervisor, Bartender (October 2021- PRESENT ) Red Robin; Hilliard, OH Responsible for taking orders through a handheld POS system. Mixing and delivering cocktails, beer, wine, and more to while conversing with guests. Quick to embrace challenges and changes in priority, providing significant results and high levels of accuracy. Anticipated the needs of my customers, providing them with excellent customer service. Developed and maintained relationships resulting in customer loyalty. Implemented multiple sales techniques to guests to upsell product.

Supported and lead day-to-day operations during mid and closing shifts. Diffused volatile customers calmly and successfully resolved conflict resulting in customer satisfaction. Coordinated with waitstaff, kitchen, hosts to ensure optimal workflow. Delegated responsibilities, enforced policies, and ensured quality experiences for guests. Responsible for analyzing financial data and entering data into NCR Back Office. Collecting and analyzing all checkout data from waitstaff by comparing reports to ensure all money is accounted for. Kitchen Training Manager (November 2018- January 2022) Six Hundred Downtown; Bellefontaine, OH

Created and implemented new processes and training procedures for the kitchen staff. Guided employees on better techniques to achieve the most efficient shift. Collecting data on inventory and creating a food preparation log for the next day. Responsible for counting all cashdrawers, dispersing tips, depositing cash in the bank. Ensuring compliance with rules and regulations. Aiding the kitchen staff to ensure accuracy and quality of food. Responsible for opening and closing operations.

Lead Employee/Trainer (September 2019- March 2020) Forbes Street Market; Pittsburgh, PA Provided excellent customer service. Responsible for training new employees in positions such as cashier, deli worker, stocker. Supported the opening operations of the small grocery store. Waitress (November 2017- July 2018) Don’s Downtown Diner; Bellefontaine, OH Responsible for taking customers orders and delivering food and drinks in a fast and accurate manner. Ensuring guests are highly satisfied with their dining experience due to excellent customer service. Key Skills

o Conflict Management

o Collaboration

o Attention to Detail

o Critical Thinking

o Adaptability

o Creativity

o Conversational in American Sign

Language

o Microsoft Word

o Microsoft Excel

o Microsoft PowerPoint

o Microsoft Outlook