MICHAEL JONES

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PROFILE

Professional claims adjuster providing a superior level of customer service to clients. Ability to thoroughly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrated consistent execution of best claim practices and a commitment to industry and company ethics.

SKILLS

Prior law enforcement experience with exceptional communication, decision making, critical thinking and impeccable writing skills. Excellent investigative skills, extremely professional and diplomatic. Microsoft Office – Word, Excel, Outlook, Report Management,

Xactimate/XACT analysis estimating proficiency

EXPERIENCE

PROPERTY & CASULTY CLAIMS ADJUSTER/ALLSTATE INSURANCE COMPANY

June 2023 – present

Serving as property and casualty claims adjuster. My primary responsibilities include:

Handling claims virtually from home including escalated claims files that are being put through the insurance appraisal process

Conducting thorough coverage investigations of the loss and ensure the policy was applied correctly Conducting thorough coverage investigations of the loss and ensure the policy was applied correctly

Communicating empathetically with customers and helping them through their claim process in a fast, fair and easy manner

Negotiating claim settlements with customers in accordance with business unit standard methodologies

PROPERTY & CASULTY CLAIMS ADJUSTER/ RYZE

June 2022 – Jan 2023

Serving as property and casualty claims adjuster. My primary responsibilities include:

Handling claims virtually from home including escalated claims files that are being put through the insurance appraisal process

Conducting thorough coverage investigations of the loss and ensure the policy was applied correctly

Communicating empathetically with customers and helping them through their claim process in a fast, fair and easy manner

Negotiating claim settlements with customers in accordance with business unit standard methodologies

Uses data and analytics for story-telling and influencing decision making

POLICE OFFICER/ NEWNAN POLICE DEPT.

November 2021 – June 2022

Patrol Officer in the Uniform Division responsible for providing all police services for Newnan residents, visitors and businesses. Key duties included enforcing local, state and federal laws, managing citations for violations of traffic codes and city ordinances, overseeing arrests and warrants as needed. Represented the department in court cases including preparing for and testifying in court.

POLICE CAPTAIN/ UNION CITY POLICE DEPT.

October 1999 – June 2021

Captain of the Union City Police Department’s Special Operations Group, responsible for providing all police services for Union City residents, visitors and businesses. Key duties included enforcing local, state and federal laws, managed citations for violations of traffic codes and city ordinances, oversaw arrest and warrants as needed. Represented the department in court cases including preparing for and testifying in court. Supervised and led Police Officers, Detectives, Criminalist, Agents and teams of personnel over the GCIC center, records division, and Municipal Court in all aspects of their employment. This included hiring, employee relations, training, performance evaluations and compliance and disciplinary actions.

EDUCATION

HIGH SCHOOL DIPLOMA – CHARLES L. HARPER HIGH SCHOOL

LICENSED PROPERTY AND CASUALTY INSURANCE ADJUSTER – Multi State: GA, AR, MI, IN, MN, OK, TX, NM, FL, KY

ADVANCED INSTRUCTOR CERTIFICATION

CHIEF EXECUTIVE TRAINING – MANAGEMENT RISK/LIABILITY Georgia Chief of Police HQ

CPR/FIRST AID CERTIFICATION

MARINE CORP RECRUIT TRAINING

LEADERSHIP EXPERIENCE AND OTHER ACCOMPLISHMENTS

US Marine (1987 – 1992)

Police Officer of the Year (2003)

Police Officer of the Year (2008)

Cited for Outstanding Investigative Assistance by the FBI (2003)

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