Human Resources Customer Service

Roosevelt Deion Mack

Phone: 404-***-**** U.S. Citizen/Army Veteran Email: ***************@*****.*** Avail Date: Within 30-Day Notice Security Clearance: Secret

Profile

Human Resources Manager and Military Veteran with 6+ years of proven experience in human resources management, operational management, training and development from the United States Army. Accomplished measurable results while leading teams in a dynamic, fast - paced environment. Possess a comprehensive background in human resources management, data trend analysis, process improvement, and strategic planning derived from conducting domestic and global operations in Afghanistan. Managed risk upon multiple lines to protect assets, property, personnel, and equipment valued over $5M while meeting the expectations of senior leaders across multiple organizations. Possess extensive knowledge in recruiting, talent management, onboarding, financial oversight, and assessments and evaluations. Bachelor’s degree in Human Resource Management in progress.

Relevant Work Experience

Human Resources Supervisor 04/2020 - Present

U.S. Army Fort Benning, GA

Human Resources Supervisor responsible for the following:

Providing excellent customer service on a day-to-day basis for an organization of up to 500 employees.

Supervising and training a small team of five on multiple HR functions such as actions, awards, promotions, strength management and sponsorship.

Created human resources continuity and standard operation procedures in accordance with company regulations and guidelines.

Advised senior executives on impeding human resources related changes; spearheaded company efforts to exceed new standards.

Human Resources Coordinator 06/2019 – 03/2020

U.S. Army, Bagram Afghanistan

Human Resources Coordinator responsible for the following:

Coordinating flights and living arrangements for over 300 soldiers to and from Afghanistan from Fort Bragg, NC.

Monitoring and scheduling flights for company’s personnel on a day-to-day function.

Communicate with and advise senior supervisors on best travel options.

Assisting sister organizations on transport and housing of personnel.

Managed $5M+ in classified equipment vital to national security and the safety of employees; resulted in zero losses, and the continued integrity of all classified materials.

Human Resources Specialist 11/2016 – 05/2019

U.S. Army, Fort Bragg, NC

Human Resources Specialist Responsible for the following:

Providing excellent customer service on a day-to-day basis for an organization of up to 500 employees

Ensuring consistent administration of policies within the company.

Processed and maintained monthly reports and filed accordingly.

Maintained data integrity in the HRIS, conducting regular reviews and approving transactions for reporting and analysis.

Advising management and fellow employees on HR issues developing new programs and initiatives to meet specific needs.

Education

Bachelors in Human Resource Management, American Military University, exp May 2024

High School Diploma, Dekalb Early College Academy, 2015

Job-Related Training

Equal Opportunity Program / Complaint Process – 2019

Sexual Harassment/Assault Response Prevention – 2018

Human Rights Awareness Training – 2017

Anti-Terrorism Awareness Training - 2017

Additional Information

Military Service: U.S. Army, 11/16 – 04/23, Highest Enlisted Rank: Sergeant (42A)

Specialty: HR Specialist

Technical Skills: Microsoft Office; Military Human Resources Management; Leadership;

Strength Management/Headcount Analysis/Development; Project Management; Data Integration/Analysis; Workforce Training/Development; Oral/Written Communication; Database Management/Analysis; Team Development; Time/Task management.

Personal Traits: Growth Mindset; Problem Solver; Self-Starter; Demonstrates Ethical Behavior; Strong Drive; Team Player; Supportive & Adaptable to Change; Committed to Personal & Professional Development

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