Resume for Michelle D. Speed

Ph # 407-***-****

*** ****** ******

Deltona, FL 32738

OBJECTIVE

To provide relevant information pertaining to personal education, past occupational experiences and an overview of personal capabilities; to obtain a position with a people-oriented organization that will allow opportunities for career advancement while working preferably in a remote position. Given the opportunity, I am confident that I will be an asset to your organization.

Experience/Skills/Accomplishments Summary:

I currently have 14 years of experience as a 215 Licensed Insurance Agent, (Life, Health & Annuities).

Prior to that I was an Elementary School Teacher in Seminole County from 1986 to 2005. for grades one through five. During this time, I was also a Supervising Teacher for the University of Central Florida Teacher Interns for two consecutive years.

I resigned due to a change in family life, and afterwards sought a new career opportunity in the insurance industry.

My experience includes working as a Time Management and Scheduling Trainer (WFM Employee System Use) for Connecticare Team of Licensed Agents for GuidewellConnect, the Parent Company to Florida Blue and several other Insurance Organizations. My manager was Antonio Machargo Diaz, Site Leader. Received the Five Years of Service Award and Letter from Florida Blue’s President and CEO, Mr. Pat Geraghty.

My expertise consists of strong written and verbal communications skills, excellent customer service rapport, and proficiency in Microsoft, Office, Word, Excel, CRM, NICE/MAX softphones, MS Teams etc.

Education:

1989-1991 NOVA University – Bachelors of Science Degree, Major Education/Minor Psychology

1981-1983 Seminole State College – Associate of Science Degree, Major Business/Minor Psychology

I am also published in the 1982-83 Edition of Who’s Who Among American Junior College Students as the Secretary for the National Honor Fraternity, Phi Theta Kappa, representing Seminole State College.

Employment History

August 1, 2022 to Present - eHealth Insurance/Qualfon/Dialog Direct – Broker with over 30 carriers represented across the US. Educate and enroll Medicare Beneficiaries in their Medicare Advantage Plans, Prescription Drug Plans, Supplemental Standardized Plans and Ancillary Plans. Hired Seasonal 8/1/22 and transitioned into Permanent Full Time Hire 3/25/23. I am seeking to continue day shift hours Monday through Friday with flexibility for weekends: NOTE: I am available on Saturdays and not available on Sundays.

September 2016 – February 2022 Guidewell Connect (Parent Company to Florida Blue & several other insurance organizations) – 215 Licensed Insurance Agent – Position Telesales Department

Companies Included Premier BlueCross Blue Shield of Washington and Alaska, EmblemHealth Insurance of New York, and BlueCross BlueShield of South Carolina.

Duties: Educate, counsel, recommend benefits and enroll members in all spectrums of their benefits i.e., Individuals/Families/Medicaid/Medicare Advantage and Supplements/Dual Special Needs Plans/Union & Non-Union Plans/Employer Plans/On & Off Marketplace Plans. Inbound Call Center Lake Mary, FL and Remote as of 3/17/2020 to Present.

Reason for leaving: Lack of call volume and South Carolina BCBS Medicare account closing with no replacement offers within the company for our Team

October 2011 – December 2015 Univers Workplace Solutions (USI)

215 Licensed Insurance Agent – Position: Benefits Administration Specialist Agent

Duties: 3rd Party Insurance for Kindred Health Care Employees across the US.

Educate, counsel and enroll new hires in their healthcare benefits along with other assigned duties

Research and connect employees with the correct vendors regarding their insurance needs. Including communicating with departments i.e. Family Medical Leave Acts (FMLA,) Prescriptions Providers, Wellness Programs, present and enroll member in their Health Savings Accounts and all other Ancillary products and connect members with their contracted providers among other required assignments

Reason For Leaving, Kindred Healthcare separated from USI and merged with an out of state company Mercer. Separation was 12/31/2015

November 2007 to September 2011 – 215 Licensed Insurance Agent 100% Commission plus bonus

United American Insurance Company

Aflac

Combined Insurance

Senior Solutions

Duties were cold calling and door knocking, setting appointments, creating leads, traveling across several counties to sell the various insurance products for the companies listed above.

Reason For Leaving: Transitioned from 100% commission Field Agent to Office Telesales Benefits Advisor/Sales Agent

August 1992 to May 2005 – Seminole County Public Elementary Education

Duties teaching the major academia courses from grades 1st through 5th.

Reason For Leaving – A change in Family Life

January 1986 to July 1992 - Executive Confidential Secretary to the Principal and Assistant Principal of Crooms School of Choice (now renamed Crooms Academy)

Duties: All clerical and data entry duties, drafting letters, scheduling meetings, conferences, among a host of other assigned duties

References:

Danielle Shepherd – Supervisor eHealth Ins. – 951-***-****

Nico Rosado – Manager 904-***-****

Drew Simpson – 1st Manager GuidewellConnect – 407-***-****

Vanessa Nevarez- 2nd Manager GuidewellConnect – 623-***-****

Marta Pringle, Supervisor USI Workplace – 407-***-****

Glenn Grafton, Supervisor USI Workplace 0-407-***-****

Dr. Barbara Kirby Bentley – Seminole County Public Schools – 321-***-****

Quintin Faison – Seminole County Public Schools – 407-***-****

Thomas Greene, Former Mayor of Lake Mary FL and Family Friend/Retired Attorney 407-***-****

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