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Miguel Lopez

OBJECTIVE:

Esteem organization for better advancement in my career and to serve the company to the best of my ability to maintain a cheerful outlook to all my peers and management team. Office is adequately oriented. Experience with processing high level proficiency work, per company's SOP regulations and documentation. Six plus Years of experience working with technical support on troubleshooting medical devices per patient care over the phone as well as proficient on all level customer service skills.

SKILLS:

Advance on all types of soldering

Ability to rout various networks

Able to navigate documentation programs

Experience in Blueprints, Schematics, board calibration

12+ years in Testing / troubleshooting medical devices

Data entering in Oracle Database 11g

Developing Matrix Excel Spreadsheets

Extract control document from Agile 9.3

Proficient in MicroSoft Word, Excel, Spreadsheet

EXPERIENCE:

Vicor Corporation, September 2022 – July,2023

●Line Technician, Tech 2

●Prepares maintenance reports by collecting, analyzing, and summarizing information and trends

●Works to improve debug and optimize setups & change over.

●Perform scheduled maintenance and unscheduled repairs on Automated Test Equipment / DUT Cards and other Electronic Equipment in order to meet production schedules and ensure optimum operation of Equipment.

●Provide continuous technical support to production operators when encountered PNP Robots issues.

January 2022 – Current contractor in progress

●Repair Technician, component debug technician (contractor for Zoll Medical)

●Debugging main PCB for abnormalities on RF

●After repairing the route, a test would be generated for confirmation of repair.

●Test unit upon completion

●(Contract Scheidt & Bachmann) Repair Technician,

●Troubleshooting Cash dispensary machines for parking lots.

●Breaking down all mechanics to obtain route cause, and perform a prevent maintenance etc

January 2021 – November - 2021

●Senior Production Technician • Breas Medical Inc

●System testing / Final assembly testing

●Testing finished units to make sure they are working correctly / functionality

●Follow applicable documentation and instructions to evaluate products or subassemblies for functionality or quality.

●Generate, Managing assembly records for system Device History Records (DHR). On Z1&2 CAPA – iLink products

●Training new employees to learn how to assemble as well as know what they are assessing during functional tests to all our respiratory devices. Etc

July 2020 - October 2020

Test Technician II • Contracted • Benchmark/Davis Companies

●Support daily production planning and drive execution of Breas product lines

●Follow applicable documentation and instructions to assemble electro-mechanical subassemblies and finished level products

●EMV testing, use of small hand tools

Department of Education Collection Specialist

bnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnF.H. Cann & Associates Inc – North Andover, MA - October 2018 – July, 2020

●Optimizing professional solutions to Student loan borrowers, making the borrowers understand that when their loan is in default the impact it causes in their Finances. Providing multiple federal options provided by the Department of Education to help Borrowers relieve themselves from default. Accomplish federal guidelines (FDCPA) to maintain proficiency with federal regulations as well as receipt of a 5C security clearance. Updating secure information into database Artiva systems. Updating borrowers contract information to the Dept of Education for resolutions.

Order Handler Distributor

McKesson Corp - Methuen, MA - September 2017 – February 2018

●Collaborate products and solutions that would help conduct missions to improve lives and advance healthcare.

●By providing medical products to clinics and hospitals on demand. These orders would be set to depart in a timely manner across the region.

Sr. Technician /Customer Specialist III/Technical Support Specialist II

Nxstage Medical Inc - Lawrence, MA - September 2012 – August 2016

●With immediate and direct 24/7 technical telephone support for a complex hardware and software medical equipment use in dialysis treatment. Responds to high trafficking calls, with concerns, understanding the complexity of the system alarms and complaints during treatment sessions. Ensuring timely resolution with customer satisfaction. Troubleshoot issues with chronic home hemodynamic fluid removal with patients, Caregivers, nurses and helping clear alarms during treatment with the use of the System One Dialysis medical device. Collaborate closely with the end-user to ensure installing and connectivity to the LAN/WAN Wi-Fi Network. Provide technical accuracy to connect dialysis ConNxbox to router and iPad access point, to have conductivity ability to view live therapy readings on a (apple) iPad.

●Moved up within Nxstage to a new position that was just established `New Patient Start Specialist’ Committed to helping customers, patients, Regional manager, RN, Doctor’s and care partners to achieve the full potential of our technology through support and a long-term partnership. This role made me in charge of initiating a deployment of full Nxstage equipment to a new or potential partnership on the west coast region. Any complaints by center, clinics or regional managers would come to me to be properly acknowledged, Documented, and corrected in a timely manner. This role made me be the front avatar for Nxstage

Quality Assurance Analyst

Olympus Innov-X - Woburn, MA - February 2012 – May 2012

●(Served as Contractor for Olympus Innov-X) Researching Ionizing Radiation Obligation for US Regions on what the organization needs to comply with each States, after gathering all information by communicating with each state. I would develop a spreadsheet with all regions radiation requirements as well as entering the obligations into Microsoft Matrix Excel worksheet. Michael L. Tremblay (QA Manager) for review.

EDUCATION & SPECIALIZED KNOWLEDGE:

High School, Lawrence High School Grade (1992)

Northern Essex Community

Computer Lab (not completed)

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