CHRIS BLAKELEY

*** ****** **** ****

Wylie, TX **098

972-***-**** ad1vs2@r.postjobfree.com

QUALIFICATIONS, CERTIFICATIONS, AND ACHIEVEMENTS

IT Deskside Support specialist L2, Computer Networking, Cisco CCNA (2001) re-cert. pending, IMAC team lead, Dell Hardware Tech Direct Certified, Toshiba Hardware Technician Certified, HP Certified Technician, TI Cleanroom Support on call, customer relations, technical managerial experience, Windows7/8/10 Professional, Windows Server 8/12/16, Active Directory Administration, Office 365, Symantec v. 11-14 Management, Checkpoint Encryption Management, MDT 2013 Administration, LINUX Ubuntu 8.4-16.04 familiar, Unix and Apache Web basic, Cherwell, Remedy ticketing - Automotive ASE Master Tech + advanced. EXPERIENCE

Current/Temp Absolute Benefits Co. Wylie, TX

Real Estate Consultant/Project Manager/Sys Admin

Residential property management; rehab project Coordinator, team Sys Admin, long-term real estate management.

8/2016-8/2023 Technology Service Professionals Inc. Dallas, TX Network Services L1 team Lead/ Manager

Network Services Ops. Coordinator for L1 /L2 Teams N. Texas. Oversee day-to-day operations management of L1 IMAC team. L2 Troubleshooting LAN access/ node connectivity, IDFs with RJ45 patch-panel /110 block to Cisco Catalyst switches, static IP/VLAN configuration (Fab tool LAN support) AP installs, PoE/ IP phones, L2 On-call rotation schedule, LAN Cat6 installs in both Admin & Fab environments at Texas Instruments. Desktop Services L2 Lead /site manager

Desktop Services Site Ops. Coordinator – Responsible for L2 IT Deskside support within the enterprise computing environment. The Manager responsibilities are supervising the team of up to 7-10 desktop support technicians. Additionally drive projects, environment compliance targets, project manage multiple initiatives and processes throughout the local support teams. This includes Windows desktop administration with; Active Directory administration, MDT for system Deployments, SCCM upgrading OS and security update compliance, VPN support, Symantec SEP A/V, multiple encryption utilities, and Network support. On-site multiple vendors certified computer hardware repairs for all environment computer systems. Our coverage encompasses client mobile PCs, a small segment of Mac Book and mobile devices, both lab /tool and standard administrator PCs, conference room equipment (A/V-VoIP devices), and enterprise printers via local support and remote administration. Providing end-user support through Teams SMS, email, phone, and in-person meetings.

As the Desktop Services site Manager for two Dallas area Texas Instruments campuses. Initial point of escalation for technicians and end-users’ complex issues. We trained /developed new local support hires ranging from entry-level to senior-level technicians. Having to support team members with legacy operating systems to modern implementations in T.I.'s diversified technology environment, assist management with projects, coordinate system deployments for all of TI, perform out of scope and high priority tasks when requested, and quote out new requests with time, labor, and materials costs. The team also provides support to teams, Cleanroom, Network, Print, and Conference Room (A/V) teams as requested. 2003 - 2016 Absolute Benefits Co. Wylie, TX

Real Estate Consultant/Project Manager/Sys Admin

Residential property management; rehab project Coordinator, team Sys Admin, long-term real estate management.

2008 –2014 HR Classic Cars Wylie, TX

Managing Partner - Lead Technician /Shop Foreman

Classic car and truck repair technician for restorations and Resto-Mod repairs. I performed as the shop's project manager/IT team. I was the Managing Partner with all-inclusive day to day operational responsibilities, I.T. oversight.

1998 - 2006 Barry’s Automotive Garland, TX

Service Manager / Shop Foreman

Oversee automotive facility including sales, estimating, local Intranet/ shop IT, Shop Foreman, advance diagnostics of automotive, electrical, computerized engine control failures, airbags, security systems, performance modifications, A/C system failures & retrofits to R134a. Certified Emissions Repair Facilities Technician, ASE Master Technician with Advanced-L1 & F1. EDUCATION

Cisco Networking Academy

C.E., Dallas, TX

Richland College, Dallas, TX

L.A. Pierce College, Woodland Hills, CA

REFERENCES

Available on request

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