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Customer Service Data Entry

Location:
Dallas, TX
Posted:
December 11, 2023

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Resume:

Jerrell Mcclenton

ad1vrr@r.postjobfree.com

469-***-****

SUMMARY

Knowledgeable Loan Processor bringing 12 years of experience in banking and financial positions Data entry

and Customer service . Highly skilled in working well with people of all backgrounds to complete loan

packages. Adept at building loyalty and trust between bank and customer.

SKILLS

• Reviewing financial paperwork

• Application preparation

• Preparing applications

• Gathering appraisals

• Processing documents

• Information verification

• Processing payments

• Insurance verification

• Medical terminology

EXPERIENCE

11/2019 to Current Amazon Flex Grocery Driver

Amazon - Fort Worth, TX

Pick up groceries from the wearhouse and deliver to customers.

04/2017 to 12/2018 Client Advisor

Louis Vuitton Stores Inc USA - Irving, TX

• Provided information to customers and clients on account

• Kept confidential client information properly protected and only used for

official purposes.

• Maintained customer and client databases and updated databases

periodically.

• Advised Clients across the brand and all product categories

• Engaged with clients to develop long term relationships, Leveraging different

clienteling tools, in order to foster Brand Loyalty.

• Followed companies policies and procedures.

07/2013 to 02/2017 USDA Government Loan Processor

TIB-The Independent Banker's Bank - Irving, TX

• Created and completed loan submission packages.

• Filed completed packages quickly and efficiently.

• Obtained repeat business by building strong customer relations and delivering

world-class customer service.

• Discussed loan needs and financial histories with clients and conveyed

information regarding application processes.

• Communicated with customers in person and via telephone to answer

questions, process transactions and resolve issues.

• Evaluated financial statements and contacted institutions and customers to

clarify details.

• Maintained complete confidentiality of all submitted information according to

release guidelines.

• Checked approvals against established bank and government lending

standards.

• Supported loan officiant and underwriter teams by ensuring timely, judicious

and accurate loan processing.

• Reviewed and verified borrowers' income, credit reports, property appraisals

and supplemental information to prepare documents for underwriting.

• Managed any conditions sent from underwriting departments.

09/2012 to 09/2013 Contract Loan Processor

GENPACT LLC - Richardson, TX

Provide strong communication and support to underwriting, mortgage professional

and customers to clear stipulations needed for mortgage loan files to ensure a quick

turnaround time.

Gathered credit and other documents from customer and third parties in support of

loan approval decision.

Verified income documents such as Credit,Appraisal and title insurance

Followed loan to funding

11/2011 to 07/2012 Contract Jr Loan Procesor

JPMorgan Chase - Lewisville, TX

• Assembled and compiled title abstracts, insurance forms, loan documents and

tax receipts.

• Checked applicant credit, personal references and employment histories.

• Submitted completed loan applications, including recommendations for

underwriting approval or denial.

• Prepared and delivered loan documents to title and escrow teams.

01/2010 to 07/2011 Jr. Loan Processor

Bank of America - Fort Worth, TX

• Submitted completed loan applications, including recommendations for

underwriting approval or denial.

• Prepared and delivered loan documents to title and escrow teams.

• Worked with third-party vendors to address and clear loan closing

requirements.

• Checked applicant credit, personal references and employment histories.

• Conveyed acceptance or rejection to customers by mail, telephone or in

person.

• Assembled and compiled title abstracts, insurance forms, loan documents and

tax receipts.

• Organized, filed and maintained customer, department and regulatory loan

records.

• Examined and verified information in loan application and closing documents.

• Worked closely with team members to deliver project requirements, develop

solutions and meet deadlines.

Dallas Can Acasemy “2011”



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