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Customer Service Payroll Specialist

Location:
Hudson, FL
Posted:
December 11, 2023

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Resume:

STACY L. WADE

(C) 727-***-****

(E) ad1vrj@r.postjobfree.com

https://www.linkedin.com/in/stacy-wade-0302978b/

20+ Yrs. Customer Service

Project Management

Technical Writing

Implementation Technical Support Helpdesk

Full Cycle Payroll Processing

Payroll & Time Keeping system Implementation

Accounts Receivable

Accounts Payable

Process Improvement

Budgeting, Forecasting

Manage People/Performance Reviews

Garnishments

FLSA Rates

Experienced in Payroll, Customer Service and IT, I am results oriented, proactive, independent and capable of working in a collaborative manner across functions & geographies.

ADVANCED PLUMBING, TAMPA, FL July, 2020 – Present

GENERAL OFFICE ADMINISTRATOR

Assist in gathering of timesheets, calculations

Data Entry in Quick Books for Invoicing

Assist in ordering of office supplies

Assist in configuration of Verizon phone system, computer network.

CENTERSTONE, BRADENTON, FL March 2019 – June, 2019

CONTRACT - PAYROLL SPECIALIST

Assist Payroll Manager & Director with payroll related issues since 1/1/19 rollout of Workday. Approximately 2,000 employees in Florida.

Audit and resolve shift differential and retro calculation entries as they arise, ensuring proper configuration.

Stabilize payroll department with customer service, ongoing payroll issues

Held several training classes regarding payslips, timecards, entering PTO, LOA’s.

TIME, INC, Tampa, FL 33612 (Now Meredith Corp) March 2015 – January 31, 2019

PAYROLL SPECIALIST

Assisted with implementation/Roll Out of Workday Payroll. Create scenarios in testing tenant. Validating data results.

Process bi-weekly payrolls in a timely and accurate manner, adhering to wage and hour laws, and Union contracts for full time & part time employees. High volume payroll consisting of approximately 4500 employees with approx. 15-20 million in gross wages bi-weekly, with an accuracy rate of <.1%

Process new hire, terminated, Compensation changes, transfers, promotions and leave of absences for Time Inc employees.

3 years’ experience in the Workday Time Tracking system.

Maintained the Disability Offset program for New Jersey, California and New York.

Analyze and participate in the Quarter-end and Year-end processes including W2’s and W2-C’s

Multi-State, Multi-Company payrolls.

Assist in writing process & procedures for the Payroll department.

Maintain Centralized Email box for the Payroll Group.

Point of Contact for the Canadian payroll being done by 3rd party.

Special projects, as directed and working against deadlines

AVI-SPL, Tampa, FL 33634 February 2012 – March 2015

PAYROLL ADMISTRATOR

Process weekly, bi-weekly and semi-monthly payrolls in a timely and accurate manner, adhering to wage and hour laws, and Union contracts.

Process new hire, terminated and employee changes

Calculate, transmit & accept Payrolls through ADP Payforce System

Import timecards from ADP eTime Timekeeping System

ADP eTime Subject Matter Expert. Implemented eTime for 1500+ employees from requirements gathering to testing software and go-live.

Assisted with implementation of ADP Payforce validating data

Analyze and participate in the Quarter-end and Year-end processes including W2’s and W2-C’s

Multi-State, Multi-Company payrolls – including working with local, state and federal tax offices

High level customer service, internal and external

Special projects, as directed and working against deadlines

Certified Payroll reporting including Monthly OCIP/RCIP/CCIP and Prevailing Wage reporting

Monthly Union Reporting

PAYROLL CONTRACTOR August 2011 – February 2012

Processed weekly Union payrolls

Assisted in the implementation of ADP Payforce

Filing the employee new hire paperwork

Managed the general Payroll (Service Desk) emails

SUI Accounts Receivables and Accounts Payables. Working with the IRS on back tax issues

Prudential Georgia Realty, Dawsonville, Ga 30534 May 2006 – March 2011

REALTOR

Built a client base through various marketing and networking activities

Utilized the tools and sales programs including an advanced lead generation system

Participated in weekly sales meetings and other office activities to stay connected and up-to-date on available properties and new potential clients in your local area

Provided a high level of customer service to all clients and maintained solid relationships with past clients to generate additional referral business

TECHNICAL SKILLSET

ADP Payforce, Net Secure

ADP Enterprise eTime

WORKDAY Workforce Automation & Payroll systems

PeopleSoft Payroll & AP systems

WORKDAY Time Tracking

Cisco AnyConnect VPN Client

Internet Explorer, Google Chrome, Mozilla Firefox

Adobe Acrobat

ACD Systems – Nortel & Meridian Max

Mangrove software

Complete MS Office suite (Outlook, Word, Excel, Power Point, Project & MS Lync/SKYPE)

QuickBooks

SOFT SKILLSET

Strong problem-solving skills

Critical-thinking skills

Self-starter

Strong Communication skills (written/verbal)

Team player

Mathematical concepts

Sense of Urgency

Dependable

Responsible

Creative

Detail-Oriented with accuracy

Able to handle multiple priorities

Flexibility



Contact this candidate