Customer Service Administrative Support
Resume:
Baltimore, Maryland
*************@*****.***
Diane V. Melton
PROFESSIONAL SUMMARY
Knowledgeable, dedicated, reliable and experienced professional. Demonstrated record of offering superior service to customers and staff. Proven history of detailed work and fast learning. Provides excellent administrative support while maintaining the utmost confidentiality. Seeking a position that will allow me to utilize my skills with ample room for growth, while making a contribution to the success of the company. SKILLS
● Excellent communication skills
● Great multi-tasker and team player
● Wonderful time management skills
● Extremely reliable and dedicated
● Great customer service skills
● Problem solver and critical thinker
● Organizational skills
● Excellent multitasking abilities
● Self motivated
● Office experience
● Microsoft, SAP, and Google Suite
experience
EXPERIENCE
Johns Hopkins- SOPH, Baltimore, Maryland — Grants & Contracts Specialist OCTOBER 2019 - OCTOBER 2023
● Created, maintained, and entered grant information into databases.
● Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctions.
● Used computers for various applications, such as database management or word processing.
● Provided excellent customer service.
Johns Hopkins- SOM, Baltimore, Maryland — Student Health Insurance Specialist SEPTEMBER 2010 - OCTOBER 2019
● Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
● Set up and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, such as attendance records, correspondence, or other material.
● Located and attached appropriate files to incoming correspondence requiring replies.
● Assisted students with insurance changes and explained the level of coverage. EDUCATION
Patterson High School, Baltimore, Maryland — High School Diploma
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