Farman Ali

Mehrauli, New Delhi, ******

Phone: 875-***-****

Email: ad1vqr@r.postjobfree.com

https://www.linkedin.com/in/farman-ali-972934220

Objective:

Seeking a dynamic role within a renowned MNC to continually expand my expertise, learning, and capabilities, while contributing to the organization's success. Dedicated to fostering professional growth and development.

Experience:

Role: Process Associate

Organization: IGT Solutions Pvt Ltd.

Duration: August 2022 to July 2023

Worked as part of the Lufthansa Airlines process in the CFM team, contributing to efficient customer service and query resolution.

Assisted in handling customer inquiries, providing accurate and timely information to ensure customer satisfaction.

Collaborated with team members to streamline processes and improve the overall efficiency of the customer support function.

Education:

- Masters in Tourism and Travel Management [2021]

Jamia Millia Islamia University, Delhi

- Bachelor of Science – Mathematics [2018]

Kumaun University, Nainital, Uttarakhand

- Certificate in O Level [2017]

Neilit

- Intermediate/12th Standard (CBSE) [2015]

Shri Guru Nanak Senior Secondary School, Kashipur

- Secondary School Certification/10th Standard (CBSE) [2013] Shri Kedarnath Senior Secondary School

Skills:

● Knowledge of MS Office Applications

● Team player

● Decision making

● Interactive and talkative nature

● Honest and loyal towards work

● Good geographical knowledge

Good Communication skills

- Self-motivated, willing and able to handle upcoming techniques

- Ability to work in a multicultural and dynamic environment

- Value-oriented and true to myself

- Ability to cope with multiple tasks in changing deadlines, work effectively in groups and independently.

Extra-Curricular Activities:

- Part of the winning team of the Cricket Tournament during Annual Sports day, 2012.

- Part of the School Baseball team in 2014 and 2015.

- Volunteer at Arth Cultural Fest in 2020.

Personal Details:

- Date of Birth: 15 May 1997

- Gender: Male

- Marital Status: Single

- Nationality: Indian

- Languages Known: English, Hindi, Urdu

Certifications:

FUNDAMENTALS OF DIGITAL MARKETING

GOOGLE DIGITAL UNLOCKED APR 2020

Enriched my knowledge and understanding of key concepts in digital marketing such as audience segmentation, search engine, social media marketing, etc. Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

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